Operations & Implementations Administrator
Current Managed project to save $30,000+ annually by replacing legacy software program and increasing efficiency without additional budget outlay Built automated reporting model to eliminate approximately 40 man-hours weekly needed to manually track and analyze agent productivity Designed and identified initial requirements to move product renewals to purely online interface without significant increase in development budget Created and updated all project mapping for Six Sigma Blackbelt / Special Projects coordinator Local project manager for initiative to address security risks and infrastructure / process vulnerabilities for IRS compliance project