Michael Murrah Email & Phone Number

Biloxi, Mississippi, United States

Gulfport, Mississippi, United States

Provided on-site computer repair services to small businesses and private clients.Diagnosed software issues, install updates or new software, and remove malware or viruses from systems.Consulted with clients regarding technological needs as well as technical problems.Remotely connected to clients computers for troubleshooting, software installation, and.

Gulfport, Mississippi, United States

Provides technical support in the areas of personal computers and end-user computing through direct help and assigned help SolarWinds ticketing systemConducted troubleshooting and resolution of issues related to VMware environments, ensuring minimal downtime and maximum efficiency.Collaborated with cross-functional teams to implement virtualization.

Gulfport, Mississippi

Installed, managed, and updated operating systems and supported applications.Kept records of all repairs and fixes for future referenceTroubleshoot system failures or bugs and provided solutions to restore functionalitySetup hardware and installed and configured software and driversManaged security options and software in computers and networks to maintain.

Ocean Springs MS

Provided a balance of soft skills and technical skillsHandle client questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolutionCollaborated with vendors to locate replacement components and resolve advanced problemsRemoved malware, ransomware, and other threats.

D'​Iberville MS

Installed, configured, and set up PCs in stores for optimal operation and reporting.Assisted in innovative technical support process refinement to improve customer service and supportAssisted clients with software and hardware troubleshooting to determine causes and system malfunction.Updated and reconfigured existing and new computers with current.

D'Iberville MS

My responsibilities included having knowledge on various Apple products along with being able to help the client pick the right apple device for them. Selling Skills are also a vital part of the job, being able to help the client with the best of my ability to show them what device best fits there needs and support we or apple can provide in the future.

D'iberville MS

My Mission was to setup up my clients with the technology that would blow their mind, I introduced them to Best Buy and insured that had a very positive experience with our team. I informed them about the latest computers, tablets, cameras, and much more. I ensured that the device was related to there everyday life and gave them options on how to protect.