Michael Murrah Email & Phone Number

Biloxi, Mississippi, United States

Gulfport, Mississippi, United States

Provided on-site computer repair services to small businesses and private clients.Diagnosed software issues, install updates or new software, and remove malware or viruses from systems.Consulted with clients regarding technological needs as well as technical problems.Remotely connected to clients computers for troubleshooting, software installation, and computer repair.Performed all repairs with utmost concern for client privacy.Demonstrated professionalism and courtesy with customers at all times.Conducted research to address customer concerns.Maintained and safely drove company vehicle to on-site repairs.

Gulfport, Mississippi, United States

Provides technical support in the areas of personal computers and end-user computing through direct help and assigned help SolarWinds ticketing systemConducted troubleshooting and resolution of issues related to VMware environments, ensuring minimal downtime and maximum efficiency.Collaborated with cross-functional teams to implement virtualization solutions aligned with business objectives.Image/re-image laptops and desktopSupport Users's Microsoft Office 365 and Microsoft Office 2016Support User's OS remotely via Rescue ME ( LogMeIn), Remote Desktop Connection (RDC), and SCCM Remote ControlManage Users account on Active Directory (AD) Assists with computer hardware and software, including printing, installation, electronic mail, and operating systems.Enrolled user devices on Intune account ( Microsoft Azure Directory) Created Documentation support for better user's assistance and GuidanceValidates all hardware and software requirements in advance of the scheduled deployment date.Support VPN Connection in applications (Cisco Anyconnect)Document and update all service tickets and work orders in Fresh ServiceTroubleshoot TCP/IP and mapping of network drivers and connection issues with LAN/WANSetup Corporate devices ( iPhone, iPad)

Gulfport, Mississippi

Installed, managed, and updated operating systems and supported applications.Kept records of all repairs and fixes for future referenceTroubleshoot system failures or bugs and provided solutions to restore functionalitySetup hardware and installed and configured software and driversManaged security options and software in computers and networks to maintain privacy and protection from virus attacks.Diagnosed and repaired mechanical issues according to industry standardsRecorded completed repairs, all further repairs required, and parts to be ordered on the service call ticket Provided over-the-phone solutions and services to clientsAssessed and identified issues and quickly resolved to restore functionality.

Ocean Springs Ms

Provided a balance of soft skills and technical skillsHandle client questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolutionCollaborated with vendors to locate replacement components and resolve advanced problemsRemoved malware, ransomware, and other threats from Android or Apple devicesBrake down and evaluated user problems, using test scripts, personal expertise, and probing questionsUpdated software and installed new versions to eliminate security problems and protect dataAnalyze client issues to identify troubleshooting methods needed for quick remediation.Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.\Explain technical information in clear terms to non-technical individuals to promote a better understandingBuilt and provided basic end-user troubleshooting

D'​Iberville Ms

Installed, configured, and set up PCs in stores for optimal operation and reporting.Assisted in innovative technical support process refinement to improve customer service and supportAssisted clients with software and hardware troubleshooting to determine causes and system malfunction.Updated and reconfigured existing and new computers with current software and operating systemsAssisted online users via phone to resolve issues related to software and system use and accessHelped train clients on their technology and showed them how their new systems/software workedTrained classes for clients around new operating system releases.

D'Iberville Ms

My responsibilities included having knowledge on various Apple products along with being able to help the client pick the right apple device for them. Selling Skills are also a vital part of the job, being able to help the client with the best of my ability to show them what device best fits there needs and support we or apple can provide in the future.

D'Iberville Ms

My Mission was to setup up my clients with the technology that would blow their mind, I introduced them to Best Buy and insured that had a very positive experience with our team. I informed them about the latest computers, tablets, cameras, and much more. I ensured that the device was related to there everyday life and gave them options on how to protect there new device for the immediate future in the form of our Protection plans ( Geek Squad Protection). At the same time I was responsible for meeting a daily and monthly sales goal that would help facilitate the possibility of a monthly or quarterly bonus as well as company recognition.