Michael Musso work email
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Michael Musso personal email
Experienced Consultant with a demonstrated history of working in the management consulting industry. Skilled in Microsoft Word, Hotel Management, Hospitality Industry, Revenue Analysis, and Opera. Strong consulting professional with a Bachelor's degree focused in Hospitality Administration/Management from University of Nevada-Las Vegas.
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Associate DeveloperBow Renewables Nov 2020 - PresentNorth Fort Myers, Florida, Us -
Business Solutions AdvisorDeloitte May 2014 - Jun 2020Worldwide, Oo● Utilize experience in hospitality industry to serve as a quality consultant for clients,contributing to development of client expectations and conduct customer experienceexaminations to meet unique expectations of each client.● Research and understand each client’s business and client requirements, details ofcustomer experience program, and proprietary methods and procedures.● Evaluate clients’ business operations and service, determining and recommending areasof improvement, and gain cooperation and buy-in when communicating assessment dataand recommending strategies and suggestions for improvement.● Develop and deliver meaningful and accurate summary presentations of each evaluationfinding to key property/location level executive, including highly detailed written reports.● Formulate improvements to established business procedures and providerecommendations to improve consultant tools, worksheets and training materials.● Attend and contribute to client meetings and participate in client programs.● Provide important quality-assurance information to clients and use discretion todetermine areas where the quality of the clients’ business operations can be improved. -
Assistant Executive HousekeeperMgm Grand May 2010 - May 2014Las Vegas, Nevada, Us● Managed up to 1700 rooms per shift in a 5000 room hotel.● Performed Executive Housekeeper duties on an as-needed basis.● Inspected 10 rooms daily to ensure rooms were maintained to MGM Grand standards.● Worked daily with other executive departments to ensure customer needs were met.● Mentored, coached and trained 10 new employees per year.● Ordered supplies to maintain MGM’s standards for all shifts throughout floors.● Developed and implemented workforce management strategy for 30 employees acrossthree shifts. -
Assistant Executive HousekeeperGrand Hyatt New York Jul 2008 - Apr 2010New York, Ny, Us● Assist in managing a 55,000 square foot hotel with approximately 1,311 rooms.● Inspect up to 10 rooms a night to ensure rooms are cleaned according to Grand Hyatt’sstandards.● Create and evaluate reports to upper management detailing the day’s activities.● Mentoring, coaching and training 10 new employees per year.● Communicate with team members and the Front Desk to ensure outstanding issues arecompleted before the customer arrives. -
Guest Service RepresentativeMgm Grand May 2004 - Jun 2008Las Vegas, Nevada, Us● Managed and coordinated issues related to check-in and check-out process and workedwith customers to address issues.● Answered phone at guest services, coordinating with airport check-in counter.● Handled high profile guests.
Michael Musso Skills
Michael Musso Education Details
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University Of Nevada-Las VegasHospitality Administration/Management
Frequently Asked Questions about Michael Musso
What company does Michael Musso work for?
Michael Musso works for Bow Renewables
What is Michael Musso's role at the current company?
Michael Musso's current role is Associate Developer at BOW Renewables.
What is Michael Musso's email address?
Michael Musso's email address is mm****@****tte.com
What schools did Michael Musso attend?
Michael Musso attended University Of Nevada-Las Vegas.
What skills is Michael Musso known for?
Michael Musso has skills like Opera, Microsoft Excel, Microsoft Word, Powerpoint, Hospitality, Hospitality Industry, Customer Service, Hospitality Management, Hotels, Hotel Management, Property Management Systems, Resorts.
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