• Troubleshoot, diagnose and resolve problems related to hardware and software.• Receives calls and inquiries, provides support in accordance with established processes and document incidents and resolution.• Provide one-on-one end-user incident & service request resolution over the phone for workstation software and hardware.• Troubleshoot, diagnose and resolve problems related to hardware and software.• Properly escalating unresolved queries top the next level support• Utilize excellent customer service skill and exceed customer’s expectation.• Ensure proper recording, documentation and closure.• Provide field support based on different client assignments.