Michael N. Email & Phone Number

Shawnee, Ks, Us

Rockville, Maryland, United States

Supporting 2 FDA laboratory sites (Lenexa, KS and WEAC Boston, MA), Onsite support and travel, Coordinated, Technical support and configured scientific instrument and Support applications with teams of Expert, Chemist, Analysts and Scientist utilizing Agilent, Shimadzu, AB Sciex instruments and Instrument Controller. Supporting in-house Laboratory Information Management System (LIMS) application tracking Chemical inventory, Equipment, and Documentation. End Users application onsite and remote training using Zoom, WebEx, Team, and providing updates directly to lab Director, Dept. Directors, and Supervisors. • Coordinate with internal FDA IT network and Servers team providing on-site training, installation and testing of switches, routers within lab network, network patching, troubleshooting IC and recovery of IC data, decommission of network devices and Instrument Controller. • Consult with laboratory users, resolved incident relate to external vendor instrument devices, service requests and Incident tickets using SNOW, recovered IT assets and inventory, and wiped data resulting in high security environment.Responsible for resolving support requests to meet customer satisfaction and continuous service delivery demands. In a fast-paced, secure environment, IT Lab Support staff log service requests, troubleshoot issues, work with reimaging systems, back up of data, and work with instrumentation contractors. With appropriate training, they may configure the LIMS system for inventory management, equipment management, and analytical entries.

United States

Coordinated and guided contractors support team delivering global Applications and replacement of IT mobile, laptops, desktops and network devices. Collaborated with Corporate Global Network teams providing on-site infrastructures schedule, maintenance, installation and testing from start-to-end of fiber connectivity, Cisco switches, routers utilize for SD-WAN, WAN|LAN, TCP/IP, DHCP, IAP and wireless testing, decommission of network devices and closing of office.

Overland Park, Kansas

Provided Data Center support, LAN Administration, Enterprise backup and Disaster Recovery testing, support Windows OS and Microsoft Office suites. Proactively managed enterprise backup processes and procedures. • Installed and maintained network Servers and printers, business applications server and Assisted in Business Process application development. Team resource supporting the Project Management Office and project manager with daily tasks and generating costs report for project reviewed.• Applied Mandates Vulnerability Security Patches, Support new business acquisition and office move within the US region, SOX compliance, IT Auditing and documentation. Created new processes and trained contractor resources.

Bs, Computer Science - Telecommunication Network

Associate - Computer Science And Ellectrical Engineering, Computer Science And Electrical Engineering