Michael Naffa Email & Phone Number

Melbourne, VIC, AU

Security Service In Keilor Park, Victoria

Australia

Melbourne, Australia

Melbourne, Australia

Store Support Essendon Fields Vic

• Whilst committed to ensuring an excellent level of customer service exists, I bring experience in compliance and enforcement procedures within national retail and local law. Highly skilled in conflict resolution, I.
• Conduct annual Loss Prevention Reviews and Work Health & Safety audits
• Support Retail Operations with new store projects, store expansions/renovations and provide / complete physical security such as electronic security systems, alarms and merchandise protection including safes etc.
• Advise Joint Venture Partners/ Store General Managers regarding internal/external theft issues, investigate incidents etc, Loss Prevention Strategies and Products/Systems
• Issue TGG Security Alerts to stores and networking partners regarding Thefts/Frauds and suspicious incidents or high-risk issues and merchandise protection
• Advise/conduct internal /external theft investigations, working with Business Assurance team, Regional Manager and store Managers - Forensic Services

Cato Street Hawthorn

• Investigate internal and external activity such as register discrepancies, fraud, team member discount, price overrides, organized crime groups, markets etc. Surveillance work internal & external & covert work. Report.
• Build strong relationships with the Victoria Police / detectives and external suppliers e.g. uniformed / covert security companies, investigators, physical security companies, Deloitte etc.
• Coach and educate teams on how to reduce the cost of doing business with the Area managers and the teams in the stores. Meet KPI standards and communicate findings through monthly presentations to senior teams.
• Coordinate Stock takes and present results to the leadership groups. Complete action plans to reduce the shrinkage results in stores etc. Conduct audits to maintain solid figures. Implement strategy plan to focus on.

Melbourne Central

Melbourne / The Glen Shopping Centre

• Prevent and manage theft of store stock though covert monitoring activity
• Build strong working relationships with the Vic Police Force to support responsibilities
• Complete and manage all reporting aspects of incidents occurring to a standard supporting court processes
• Report writing such as statements / briefs for the Vic Police re: apprehensions and internal misconduct etc.
• Control room duties / staff entry