Michael Nann Email and Phone Number

Developed and manage Legal Firm relationships (16 current Law Firms) located in the Midwest and East Coast.Purpose is to drive highest level of competitive performance on portfolios listed below during Arrow's wind down of their Debt Purchase Organization in 2009 and 2010.Ensure all Firms continue to work each account outsourced during wind down through account audits, site visits, etc.Responsible for Goal Setting process for Legal NetworkResponsible for all Security Information Reassessment processes for all Law Firms

Agency Performance Manager July 2007 to January 2009Developed and managed Agency relationships with up to 15 agencies located on the East CoastPurpose is to drive the highest level of competitive performance to maximize Net Liquidations of several purchased portfolios (Bank of America, GE Money Bank, Washington Mutual, Citibank, First Premier, etc)Advised Agency Senior Management on Operational Strategies to utilize, assisted in monthly goal setting, appropriate staffing levels based on inventory volumes.Responsible for entire On Boarding for approximately 50 new agencies from December 2007 to August 2008Including all Information Security concerns, worked with Sallie Mae Corporate Information Security OrganizationContributed to creation of new Agency Reporting Tools (Tier Best Reports, Performance Reporting and Analytical tools)Involved with all Allocation Decisions for Competing Agencies

Designed, implemented and managed collection strategies for all call centers, encompassing 125 clients, creating net revenue of $365 millionWorked in conjunction with Senior Management to develop and implement new dialing strategies based on real time data analysis for clientsImplement new strategies based on constant data analysisAlign strategies based on staffing levels, when necessary recommend appropriate staffing levels to ensure ability to achieve set strategiesDeveloped multiple reporting matrixes to measure strategic changes

Recruited, developed, managed and handled all aspects of 45 employee's life cycle with the company (performance management, employee relations, compensation, goal setting, etc.)Developed and managed client relationships with various clients -; Responsible for all facets of client audits, including development of audit responses and the implementation of recommendations

Inventory System Matter ExpertWorked with international teams in Mexico, Brazil, and London to identify and reconcile missing inventory worth more than $1.5 million

1982 - 1984 - Administrative Support1984 - 1986 - Group Leader (Federal Systems Group)1986 - 1988 - Associate Manager (Washington DC District Office)1988 - 1990 - Controllers Division, Manager Accouting1990 - 1992 - Distrct Manager, Jacksonville Florida1992 - 1997 - Director, Service Invoicing, Dayton Ohio1997 - 2000 - Director, Federal Systems Organization, Washington DC2000 - 2002 - Inventory Control Manager, America's

Managed organizations that controlled major retail and financial rollouts of $4 billion for USPS and $500 million for the Department of the Navy over a 3 year periodManaged sales order processes, logistics, vendor relationships, billing, and collections for thousands of sites for USPSTeamed with senior management in Atlanta distribution center to reset staging to optimize assemblyImproved shipment accuracy from 45% to 96% inside 4 months creating the award of additional business lines to assistSucceeded in managing processes by following process of run - monitor - improve - repeatService Invoicing DirectorDeveloped internal relationships between service center activities and customer services divisionImproved internal customer satisfaction ratings from 60% to over 85% within first yearDesigned and implemented data input tool that saved NCR over $1 million per yearCreated a collection system for the service center which tracked over $4 billion of aged receivables