Michael Nardini Email & Phone Number

We assist Businesses who sell products in a store or online by reducing the fees they pay to accept Visa, MasterCard, AMEX, and Discover. We identify excessive markups on Monthly fees, Per transaction fees, and/or the % you pay for each of these card types. If you have an Ecommerce shopping cart and/or ERP customers, we have a very unique wholesale.

Wayne, NJ, US

• Manage sales cycle of SAP Business One custom solutions to end users and to end users of our partner channel.
• Attend trade shows to help demonstrate product capabilities to other partners and end users.
• Recruited new partners globally to work with and sell our add on custom modules.
• Assist with the product development and features of new and existing products built by Third Wave.

Rockaway, NJ, US

Implemented an ERP system for internal use.Hired and managed 2 external call centers for customer service needs.Integrated and automated shipping carrier systems, credit card processing, Ecommerce, and many other tools which were previously not used or outsourced.Helped streamline the order processing steps for an average of 5,000 orders per day.

Parsipanny, NJ, US

• Built a channel of referral and reseller partners across multiple industries. Increased lead flow to sales team by 10%.
• Negotiated increase in revenue share from partners for existing and new referrals.
• Negotiated partner channel sales contracts where we were paid for the development time it would cost us to develop and integrate a payment processing system into our software.
• Developed paid training events for sales and marketing teams to sell to our existing client base. Created training programs for resellers/partners to sell and support our products.
• Continue managing Payment Processing revenue by identifying ways to offer additional services which generate incremental revenue for Freestyle Solutions (formerly Dydacomp).
• Contribute to development requirements and test cases for the new SaaS software replacement of our on-premise client/server software package. Contributing to the roadmap of key features that are needed to bring the.

Parsipanny, NJ, US

• Managed 30 employees across Payment Processing, Technical Support, and New System Implementation.
• Implemented a customer service and company survey to measure the NPS (Net Promoter Score) and implemented a Customer Service Training schedule with the team to improve basic customer service skills brought the score to.
• Created Implementation Outline to document proper client setup and define what the client is responsible to complete vs what company is responsible to complete.
• Assisted with all support escalations, support contract renewals, and new client acquisitions.o Improved response time in client problem resolutions by identifying support staff training needs and streamlining.
• Provided data and presented dashboard reporting for senior leaders, including the Board of Directors, in both monthly and quarterly meetings.
• Purchased and implemented company’s first support ticketing system (Help Desk Authority/Dell) and re-organized the entire knowledgebase for employees and 3000 end users.

Parsipanny, NJ, US

• Reseller of over 2,500 gateway accounts (Authorize.net) to existing and new clients. (represents 85% of active client base signing up for the service)
• Assisted third party ISO(independent sales organization) to setup and retain 1000 merchant accounts on recurring revenue streams.
• Setup over 400 merchant accounts directly with First Data as a trusted advisor to existing clients of Dydacomp.
• Established relationships with various alternative payment vendors which added additional revenue streams. (Gift Card, PayPal, E-Check)

Parsipanny, NJ, US

Parsipanny, NJ, US

La Défense, Cedex France, FR

Bs Finance

High School/Secondary Diplomas And Certificates