Michael Nash Email & Phone Number

As an Associate Consultant, I am dedicated to ensuring the consistent delivery of exceptional products and services by leveraging data-driven insights and strategic decision-making. I lead the Customer Experience Index program, where I utilize business intelligence analysis to assess and enhance customer satisfaction.Key Responsibilities and Accomplishments:• Revenue Growth & Retention: Achieved consistent annual revenue growth of over 20% in research initiatives for the past three years, while maintaining an 80% retention rate from our 2022 participants.• Survey Excellence: Utilized advanced data analysis techniques, driving a 450% increase in survey completions annually, processed over 60 surveys, including CSAT, market research, consumer research panels, and industry research over the last 4 years.• Insightful Reporting: Produced more than 50 detailed reports for MLS clients, transforming raw data into actionable insights using Excel (PivotTables, Charts, Tables, Formulas). My focus is not just on the tools but on deriving insights through data interpretation, trend analysis, and customer segmentation.• Storytelling with Data: Developed and presented PowerPoint and written reports that effectively communicated the story behind the data, making complex insights accessible to non-data professionals. I tailor reporting structures to meet the unique needs of each client, ensuring that the insights are aligned with their business goals and organizational sophistication.• Collaborative Leadership: Worked closely with internal executives (VP and C-level), external executive teams (including Presidents of Boards, BOD, and Association Executives across the nation), and strategic partners. I also have a direct line to the CEO, ensuring alignment on key initiatives.• Comprehensive Support: Beyond research, I support the lead consultant on every project, from executive recruiting to strategic planning, ensuring a seamless execution of WAV Group's consulting services.

Pismo Beach, Ca

Throughout my tenure, I refined my proficiency in project management, scheduling, organization, and clear communication. These competencies culminated in my promotion to an Associate Consultant position in February 2021, where I continue to leverage my skills to drive business success and client satisfaction.● Orchestrated seamless calendar management, scheduling, travel arrangements, meeting scheduling, and inbox organization for executives, optimizing communication flow and enabling the CEO to concentrate on revenue-generating initiatives.● Leveraged strong time management, organizational, and strategic skills to uphold superior levels of productivity and organization across diverse projects.● Spearheaded the prioritization of tasks, which played a pivotal role in supporting executive operations and maintaining company efficiency.● Demonstrated proficiency in project management, scheduling, organization, and clear communication, culminating in a promotion to an Associate Consultant role in February 2021.

● Directed the management of advertising contracts for marketing services, orchestrating the successful execution and delivery of projects valued up to $100,000 and lasting up to one year, ensuring seamless operations and client satisfaction.● Leveraged Looker Studio to design and develop internal dashboards, providing comprehensive insights into the performance of organizational services and facilitating data-driven decision-making processes.● Developed and implemented standardized project management practices for the company, resulting in improved efficiency, streamlined processes, and consistent project outcomes for clients.● Provided ad-hoc data, analytics, and insights to internal stakeholders, facilitating informed strategic initiatives.

Santa Maria, Ca

Sacramento, California Area

Achieved and sustained a 90% on-time rate for line haul drivers, ensuring timely and efficient transportation operations.Ensured daily completion of all pickups and deliveries, guaranteeing prompt and reliable service to customers.Expanded the daily driver team from 12 to over 30 members while concurrently enlarging the local service area by more than 50%, enhancing operational capacity and geographic coverage.Successfully oversaw the onboarding process for the company's largest account, Amazon, ensuring seamless integration and fulfillment of contractual obligations.Maintained consistently high levels of customer satisfaction throughout all years in dispatch, demonstrating a commitment to excellence in service delivery and customer care.

Leadership

Bachelor'S Degree, Philosophy

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