Michael Nasso Email & Phone Number

Toronto, Ontario, Canada

• Coaching franchisees in developing and implementing strategies to increase profitability, reduce costs, and improve operations.• Monitoring store performance to identify gaps, suggest opportunities for improvement and share best practices with other stores.• Providing new store opening training, implementing strategic plans, establishing business goals, and achieving financial targets. • Analyzing sales, P&L statements, and Scorecard system metrics to ensure company KPIs are met and identify ways to boost profitability and maximize growth opportunities.

Toronto, Ontario, Canada

Toronto, Canada Area

• Demonstrated exceptional leadership in managing daily operations.• Cultivated a dynamic team of over 35 employees, fostering a customer-centric culture of excellence. Through innovative strategies, improved Customer Experience scores, set new service and satisfaction standards.• Implemented highly effective inventory management procedures, resulting in a significant reduction in food waste.• Consistently achieved top-tier performance, with an exceptional track record of ranking among the top stores in the region for food sales, drive-thru time, and customer experience.

Toronto, Ontario, Canada

• Directed daily operations, including inventory control, merchandising, budgeting, recruitment, training and development.• Increased sales by 20% in 8 months by coaching and motivating a team of 20-25 employees.• Introduced strategies to drive growth, successfully increasing new customer traffic by a 40% and profitability by 25%.• Developed a mobile-responsive website while successfully launching a highly impactful loyalty rewards program. These strategic initiatives generated a 70% surge in online bookings, and driving substantial business growth.

Computer Science

Graduate Certificate, Human Resources Management