Michael Naziris Email & Phone Number

London, England, United Kingdom

Proactively analysing malware threats and then blocking IOCs within the defensive stack - Mimecast, Cylance and Palo Alto.Monitoring alerts and liaising with the SOC Team to ensure firewall logs are in line with company policy.Provide an escalation point for cyber security issues and queries.Prepare monthly reports analysing threat volumes and providing methods to improve security at the organisation. Making changes on the system following CAB meetings to improve user experience, enhance security and meet company needs - includes a range of software and application changes, applying OS patches using SCCM and creating group policies.Perform daily morning checks as part of a rota to ensure the IT system’s health overall is sufficient before user’s begin their shift.

London

Daily duties include working in a team of 5 Service Desk Engineers to respond to IT incident and request calls from a clinic that has over 2000 users - including chief executive officers, financial directors, clinical consultants and many other clinical and non-clinical professionals. Secondly being a part of the Windows 10 upgrade Team.> Manage 2 queues on the ServiceNow platform to ensure incidents and requests are being fulfilled on a daily basis.> Integrated into a Windows 10 project team that has almost reached completion in upgrading over 1200 PCs from the previous Windows 7 OS to Windows 10. Includes imaging machines via PXE boot, performing application discovery and installs, reporting and troubleshooting compatibility issues from old to new OS, educating users on how to use the new system and supporting them 2 weeks after the handover.> Dual role in reporting to my Project Manager and Service Desk Manager> Carry out 1st line and 2nd line service desk duties - password resets, resolving general computer issues, access control etc.> Utilizing the Active Directory, ECP, SCCM, Citrix and Mimecast portals to give users the correct system and software access etc.> Confidently working with Wintel/Infrastructure, Network, Application Support, Storage and Cloud Engineers to meet client requests.

Devonshire Place, West London

Worked with the Clinic's 1st and 2nd line IT teams to manage the day to day calls flooding the helpdesk.Solely unboxed, PXE imaged and then physically delivered over 100 windows 7 All-in-one systems for clinical departments in a short turn around time so that project deadlines could be maintained.

Canary Wharf

Worked for Zon Tec Systems between studies for 3 years. Assisted and fixed telecommunication faults, mainly in telecom security as well as CCTV.Replaced or repaired faulty lift communication panels.Assembled equipment and helped implement when required. Upgrade systems to meet customer demand.

Managed and categorized lengthy lists of clients (2000+) into appropriate real estate categories in order for easy selection by senior members, primarily using Microsoft Excel.

Bachelor Of Engineering - Beng, Chemical Engineering

High School, Mathematics (As And A2 Level)

Activities and Societies: 6th form first eleven football team.

High School, Economics (As And A2 Level)

High School, Chemistry (As And A2 Level)

High School, Biology (As Level)

Master'S Degree, Chemical Engineering