• Supervised a team of journalists, marketers, engineers, and salespeople through development and execution of strategic initiatives such as offline marketing and feedback collection, surpassing targets of 300,000 unique users by 30%• Developed Kenya's first digital hyperlocal job site guided by user and market research, increasing access to job opportunities for over 1000 daily underserved users outside large cities• Cultivated digital marketing strategies such as social media user… Show more • Supervised a team of journalists, marketers, engineers, and salespeople through development and execution of strategic initiatives such as offline marketing and feedback collection, surpassing targets of 300,000 unique users by 30%• Developed Kenya's first digital hyperlocal job site guided by user and market research, increasing access to job opportunities for over 1000 daily underserved users outside large cities• Cultivated digital marketing strategies such as social media user targeting and use of imagery for a digital content website, driving a 67% average monthly user growth rate and a 68% engagement rate Show less

• Built video and digital learning business into a €3.6mn business leading a team of 12 engineers and user journey experts• Collaborated with international partners and technology teams, unlocking marketing budgets and delivering technical improvements, turning around a 20% monthly decline to a 17% monthly growth in revenues and customer numbers• Launched company's first digital consumer learning solution contributing to a 50% annual growth to digital content business

• Guided a team of ten engineers to attain incremental product enhancements through agile delivery framework impacting fixed connectivity, cloud, and professional services businesses valued at about €8-10mn• Re-engineered customer delivery process across fixed data services, leading to a 6-point growth in customer satisfaction• Spearheaded team training and process improvements on the about AWS consulting business’ sales process, order management and customer support, contributing to a… Show more • Guided a team of ten engineers to attain incremental product enhancements through agile delivery framework impacting fixed connectivity, cloud, and professional services businesses valued at about €8-10mn• Re-engineered customer delivery process across fixed data services, leading to a 6-point growth in customer satisfaction• Spearheaded team training and process improvements on the about AWS consulting business’ sales process, order management and customer support, contributing to a 62% annual growth in the €3-5mn business Show less

• Collaborated in the formulation of two digital products, in the Retail and Hospitality sector, by creating a prioritized backlog of features to ensure we deliver maximum benefits as early as possible.• Directed customer engagement sessions throughout design, development, and pilot stages to ensure strong customer focus and quick feedback loops during the product lifecycle.• Led the development of enhanced product features on the Value Added Services (VAS) Mobile products that… Show more • Collaborated in the formulation of two digital products, in the Retail and Hospitality sector, by creating a prioritized backlog of features to ensure we deliver maximum benefits as early as possible.• Directed customer engagement sessions throughout design, development, and pilot stages to ensure strong customer focus and quick feedback loops during the product lifecycle.• Led the development of enhanced product features on the Value Added Services (VAS) Mobile products that contributed to reducing Order Level Agreements (OLAs) by 50% and monthly cost reductions of Ksh. 5million.• Negotiated a partnership agreement that resulted in a strong partnership share that was commensurate to the company’s contribution to the entity. Show less

• Conducted market research, stakeholder interviews, workshops, and executive forums leading to the formulation and approval of a Ksh. 15B Strategic Framework on the Education sector that is currently at 40% execution.• Collaborated on the formulation of a strategic framework for a Digital Payments Gateway through deep interrogation of market and technology needs for faster and more convenient payments across platforms.

• Participated in the management and conversion of detractors, by developing a combination of approaches that were geared at reducing churn and improving NPS • Modernized and improved operational procedures to increase efficiency while controlling costs in the regional operations division• Excelled in store and field positions geared towards sales and customer experience excellence

Designed and implemented electrical circuitry systems for buildings.Installed and tested KPLC pre-paid meters at site locations.Sourced for new KPLC pre-paid meter applications.

Sourced for potential clients/customers for the bank’s loan products.Actively engaged in direct marketing of loan products.Tasked with decision making and thought process on ways and steps to adequately grow the branch loan book.

Managed a cash ledger with a turnover of millions in a day.Directly involved in customer relations by ensuring quick and quality service.Tasked with direct sales and marketing of bank productsTook up extra role of shadow bancassurance officer that involved advising clients on best insurance covers to take up