Michael Neeley Email & Phone Number

Long Beach, California, United States

As General Manager, I monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, contracts, and government regulations. Responsible for planning, organizing, and managing the work of subordinate staff (240 - 500 employees). Analyze expenditures and financial information to develop plans, policies, and budgets for increasing profits and improving services, ensuring expenses are consistent with approved budgets. Other duties include but are not limited to: - Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve. - Prepared annual budgets with controls to prevent overages. - Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance. - Evaluated suppliers to maintain cost controls and improve operations. - Collaborate cross-functionally to refine procedures, devise best practices, and enforce quality metrics. - Spearheaded department training to enhance employee performance and boost employee productivity.

Carson, California, United States

As Operations Manager, I prepared annual budgets with controls to prevent overages. Planned, organized, and kept the budget for several customers I supported, such as Target, Family Dollar, Dollar Tree, Petco, Solar frontier, etc. Managed a diverse team of Yusen staff and a temporary workforce team across two shifts. Responsibilities included Quality Control, Inventory, Safety Compliance, Security, Planning, Training, as well as Profits & Loss for the customers I supported. Other duties include but are not limited to: - Assisting General Manager and/or Senior Operations Manager in formulating and administering all organizational policies and procedures. - Ensure that all functions are performed in a timely, cost-effective manner consistent with established corporate and client operations, procedures, and requirements. - Talent development, providing direction for and leading performance management and development amongst management teams. - Management of assigned direct reports, including employee relation issues, performance management, and new employee training and development. - Worked closely with management to recognize and develop (or correct) operational problems and/or issues.

Carson, Ca

As the Operation Manager at DB Schenker, I was responsible for the planning, organization, budget, and implementation of all operations and logistical activities within two shared warehouses. Duties included: - Management of Quality, Inventory, Safety Compliance, Security, and Training. - Assisting General Manager(s) and/or Senior Operations Manager(s) in formulating and administering all organizational policies and procedures. - Ensure that all functions are performed in a timely, cost-effective manner consistent with established corporate and client operations, procedures, and requirements. - Manage all three Profits & Losses operations for Intel, Apple, Lurex, AWS, and Accton. - Lead and manage four Leads, twenty-four associates, and ten Customer Service Representatives. - Management of all activities within 150,000 sq. Carson II. - Management of $351 million dollars, high-end, computer inventory. - Management of outbound shipment of seventy-two loads daily. - Management of nineteen million units annually. - Implemented new quality control standards, made by customer(s), to drive down shipping errors, on average 98%. - Maintain Tapa A standards and guidelines.

Los Angeles, California, United States

As Commodity Forwarders Inc. Operation Manager, I managed ten logistics specialists and supported Export, Import, Domestics, Warehouse, and Trucking Departments. Responsibilities included: - Insured daily Trucking requirements are fulfilled by staff and the warehouse department. - Staffed the department daily to cover the required hours. - Profits & Losses, as well as KPI responsibility for performance parameters including safety and quality, productivity, customer service, and staff development. - Entering and updating Flight Database, Customer Entry, and Template records, as necessary to maximize efficiency and accuracy. - Worked with the Vice President of Operations to establish pricing and budgetary guidelines. - Coordinate with customs brokers to obtain proper release of documents, in a timely manner, to maximize productivity of the warehouse. - Maintain close relations with white-glove customers. When appropriate, visit key customers and airline carriers to strengthen relationships. - Perform hiring, evaluation, disciplinary action, and terminations of employees.

Greater Los Angeles Area

As the Operation Manager, I managed fifteen logistic agents and maintained consistent performance expectations. Other duties included, but were not limited to: - Monitoring Customer and Vendor Satisfaction, while implementing strategies that maximize satisfaction and build long-term relationships. - Maintain personal knowledge of all relevant import/export law and procedures; tariffs and duties; licenses and restrictions. - Management of financial and currency processes and transactions, in accordance with policy and law, to optimize cost-effectiveness of activities. - Communicate with export, import, related authorities, customers, and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive, and lawful relations, support, and activities. - Staffed the department properly to cover required hours. - Entering and updating Flight Database, Customer Entry, and Template records, as necessary, to maximize efficiency and accuracy. - Assured that all necessary reports and records are completed timely and accurately.- Build strong relationships with providers, while helping employees do the same. - Maximize employee productivity and efficiency