Michael Mcdonald Email & Phone Number

East Lansing, Michigan, United States

Lansing, Michigan, United States

- Researched and developed over ten articles on a variety of hosting and server administration relevant topics with an emphasis on utilizing SEO-first keyword strategy.- Collaborated with marketing and departmental SMEs to ensure technical accuracy, consistency, relevance, and readability of articles from a technical documentation standpoint.https://www.liquidweb.com/kb/author/mmcdonald/https://www.liquidweb.com/blog/author/mmcdonald/

Lansing, Michigan, United States

- Configured and supported over 2,000 Cisco Catalyst (IOS) / Nexus (NX-OS) routers and switches as well as Cisco firewalls (ASA / Firepower NGFW) in five datacenters across two countries utilizing various networking protocols and technologies (Spanning-Tree (MST), BGP, OSPF, IPSec VPNs) for internal and client use.- Employed multiple software and hardware solutions (Arbor Networks Peakflow and Arbor Cloud, Corero SecureWatch, Grafana, ThousandEyes) to monitor network traffic averaging 40+Gb/s to ensure stability and execute network optimization / protection.- Monitored and maintained (using Ansible) over 230 internal servers (CentOS Linux) providing services for network infrastructure including bandwidth monitoring, device logging, and internal network management tools.

Lansing, Michigan, United States

- Provided directed classroom instruction to over 155 students following a custom-designed 4 day curriculum with an end goal of passing a hand-on technical exam for both the Red Hat Certified Administrator (RHCSA) and Red Hat Certified Engineer (RHCE) certifications.- Utilized a controlled lab environment to demonstrate various hands-on tasks related to Linux administration including software installation (Apache, MySQL, SAMBA, and NFS), user management, and system troubleshooting.- Emphasized one-on-one interpersonal interactions when educating students, providing mentorship on industry standards and best practices while maintaining a focus on class and curriculum objectives 80% pass rate (beating the global average of 50%).

Lansing, Michigan, United States

- Provided technical and educational support to Enterprise sales team and clients via designed solutions, custom documentation, and personal consultation.- Work with sales executives and clients totaling $35M+ in ARR to determine infrastructure needs for projected growth or specific application implementations.- Establish new B2B relationships, ensuring successful deployment, adoption, and expansion of products and services to optimize and maximize ROI.

Lansing, Michigan, United States

- Provided targeted support for the LAMP stack, Ubuntu, and cPanel based servers with issues ranging from software installation and customization to hardware failure diagnosis and security breach analysis.- Worked within a small team to provide personalized and in-depth support to over 600 clients with Enterprise level server infrastructure over both telephone and email ticket based systems.- Installed, configured, and maintained customer mission critical infrastructure utilizing high availability technologies (Heartbeat, Pacemaker), file and database replication (DR:BD, OCFS2), and load balanced solutions (PulseSecure VTM, HA Proxy).

Lansing, Michigan, United States

- Acted as tier 2 and 3 support ranging from server customization and tuning (including but not limited to Apache, MySQL, and EXIM) to software installation and configuration (with Wordpress, Joomla, and cPanel) for clients utlizing managed services and servers.