- Directed teams of business and IT staff members to improve processes and supporting systems used to manage various business functions. - Headed a 19 member team that implemented SAP R/3 capabilities needed to manage a new business channel featuring home delivery capabilities. - Managed a project to upgrade to credit card encryption level to address PCI compliance requirements. - Oversaw a project to upgrade to fax order processing software to allow learning of new documents and scanning for information. - Directed a 29 member team who implemented SAP R/3 in the Canadian parts sales business unit for order processing, shipping, receiving, billing, A/R, A/P, and service claims processing. - Headed an 18 member team that designed and implemented business release 2 of SAP R/3 in the US parts business processing 6.28M orders lines generating $44M in revenue. - Guided a five member team that implemented SAP Plant Maintenance in a new manufacturing facility in Monterrey, Mexico. - Led and developed Whirlpool European staff on deployment and use of SAP R/3 SD modules for Italian parts operations. - Organized and led a 13 member team that implemented SAP R/3 in 7 regional warehouses taking 688K order lines annually generating $10M in revenue. - Maintained and supported field customer service system that supplied inventory to service technicians interacting with seven regional warehouse managers and staff.

Supervised a staff of five systems analysts providing plant systems support and new functionality development. - Directed a 12 member team that implemented a fiber optic network and a material tracking system used to receive and issue materials in three warehouses. - Presented a user experience presentation at two IBM GUIDE conventions regarding Whirlpool's use of new technology for plant floor management. - Headed a four member team that converted computer platforms in support of expanded plant scheduling systems