Michael Ngo Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Oversee a dynamic portfolio of 30+ clients through pre-assessment to post settlement, ensuring prompt inquiries and effective financial communication.• Ensure compliance with banking regulations and 50+ lender policies by organizing and thoroughly reviewing client documents.• Prepare comprehensive loan applications and maintain meticulous records, utilizing CRM tools.• Contribute to the successful settlement of $150M+ in mortgage loans, managing complex and high-volume financial transactions.

Melbourne, Victoria, Australia

• Resolved disputes and managed varied financial inquiries, including credit cards, transactions, home loans, and fraud, achieving a Net Promoter Score of 9.• Fostered loyal customer relationships, enhancing engagement and retention.• Collaborated cross-functionally to ensure a 90% first-call resolution rate.

Melbourne, Victoria, Australia

• Create and grow community engagement, create organic content and improve post reach resulting in an average 25,000 monthly page views and average post engagement of 3,000,000 views.• General administrative duties such as managing pages content, ensuring accuracy in information and proofreading.• Competent use of Excel, Word, email communication to analyse community response and engagement.• Provide strong customer service to social media enquiries and communicate with users and potential advertisers.

Dandenong, Victoria, Australia

• Demonstrated high levels of adaptability on achieving allocated timeframes and deadlines. • Coordinate with a diverse team of senior operators, engineers, and sales representatives to provide exceptional service and solve customer issues and problems.• Operate and maintain CNC machines to the highest standard by monitoring production to ensure that quality check is thorough.• Lead and train new employees on various duties and improve the competency of new employees to be able to work unsupervised.

Footscray, Victoria, Australia