Michael Nicholas Email & Phone Number

Milton Keynes, Gb

London, England, United Kingdom

Experienced claims professional dedicated to driving fair outcomes, mitigating risk, and enhancing safety. Skilled in claims analysis, data visualisation, and developing impactful training programs for colleagues. Proven success in managing complex casualty and motor claims, with a focus on excellent communication, proactive problem-solving, and continuous professional development.• Managing accident claims and insurance inquiries to enhance customer experiences across Sainsburys… Show more Experienced claims professional dedicated to driving fair outcomes, mitigating risk, and enhancing safety. Skilled in claims analysis, data visualisation, and developing impactful training programs for colleagues. Proven success in managing complex casualty and motor claims, with a focus on excellent communication, proactive problem-solving, and continuous professional development.• Managing accident claims and insurance inquiries to enhance customer experiences across Sainsburys and Argos.• Providing invaluable support, technical advice and training to key internal stakeholders to ensure alignment with company objectives.• Actively contributing to the development of the Insurance "Centre of Excellence," refining risk management strategies to safeguard operations.• Utilising advanced data analysis skills to identify claims trends, visually representing cost implications for heightened awareness.• Facilitating the insurance renewal process through meticulous data gathering and analysis to ensure accuracy and optimal outcomes.• Cultivating a robust network of stakeholders within the business, championing the professionalism of the Safety & Insurance team.• Demonstrating comprehensive knowledge and proficiency in handling casualty and/or motor claims from inception to resolution.• Exhibiting exceptional communication skills, both written and verbal, coupled with a keen sense of commercial awareness, enabling effective collaboration across teams.• Collaborating seamlessly with cross-functional teams to achieve collective goals and uphold the highest standards of service delivery.• Leveraging technological expertise, particularly in Excel, to streamline processes and drive efficiency in day-to-day operations.• Demonstrating a proactive approach to problem-solving, coupled with a relentless drive for continuous professional and technical development. Show less

Milton Keynes, United Kingdom

· Registered Public, Product, and Employer Liability claims meticulously, ensuring accurate allocation of reserves for each case. · Verified policy coverage by scrutinising Policy Schedules using Allianz's sophisticated applications, including Acturis. · Collaborated effectively with Underwriters to promptly resolve indemnity and coverage issues. · Upheld a standard of exemplary customer service for Direct Policy Holders, Business Customers, and Brokers. · Conducted thorough… Show more · Registered Public, Product, and Employer Liability claims meticulously, ensuring accurate allocation of reserves for each case. · Verified policy coverage by scrutinising Policy Schedules using Allianz's sophisticated applications, including Acturis. · Collaborated effectively with Underwriters to promptly resolve indemnity and coverage issues. · Upheld a standard of exemplary customer service for Direct Policy Holders, Business Customers, and Brokers. · Conducted thorough review and data analysis of Medical Reports to accurately assess case valuation. · Maintained meticulous records by promptly updating Allianz applications with required data. · Conducted negotiations with Third Party Solicitors to secure settlements within my £50K authority level. · Managed a substantial portfolio caseload of up to 300 files with precision and efficiency. · Provided invaluable support, coaching, and guidance to team members, addressing both technical and case-related concerns. · Strategically allocated claims to team members based on their individual skill sets and strengths. Show less

• Assemble / disassemble camera equipment before and after a film shoot.• Provide advice and insight to the director to make certain shots work.• Operate the 2nd Camera for interviews.• Attend and assist director in client production meetings.• Manage and produce paperwork for budgets, health & safety, prep treatments and identify / clear artwork copyrights.• Establish lighting requirements.• Assemble and disassemble lighting & filter equipment.• Pre-rig and plot the… Show more • Assemble / disassemble camera equipment before and after a film shoot.• Provide advice and insight to the director to make certain shots work.• Operate the 2nd Camera for interviews.• Attend and assist director in client production meetings.• Manage and produce paperwork for budgets, health & safety, prep treatments and identify / clear artwork copyrights.• Establish lighting requirements.• Assemble and disassemble lighting & filter equipment.• Pre-rig and plot the lighting on location; ensuring all cables and wires are safely concealed.• Boom microphone operate. • Review footage shots with the director. Show less

Milton Keynes, England, United Kingdom

• Speak to new BMW / Mini customers over the phone, gather details to generate 7-day insurance.• Develop a rapour with the customer to soft sell 1 year insurance.• Explain exclusions and benefits of the policy.• Up sell extra additions to the policy, i.e. legal protection, personal possessions, roof box cover, etc.• Transfer migrated policies from the Royal Bank of Scotland to Allianz.• Provide Mid-Term adjustments to existing policy holders.

Milton Keynes, England, United Kingdom

• Responsible for training new starters to take live calls to the highest level.• Support existing staff on live calls or Call Streaming and Prioritisation Tool database (CSPT) if required.• Constantly trained to seek and build knowledge on KPI’s within NHS Direct.• Receive inbound calls and provide information / advice to the public. • Redirect / stream inbound calls from the public to the appropriate professional i.e. nurses, dental nurses, general practitioners, ambulance… Show more • Responsible for training new starters to take live calls to the highest level.• Support existing staff on live calls or Call Streaming and Prioritisation Tool database (CSPT) if required.• Constantly trained to seek and build knowledge on KPI’s within NHS Direct.• Receive inbound calls and provide information / advice to the public. • Redirect / stream inbound calls from the public to the appropriate professional i.e. nurses, dental nurses, general practitioners, ambulance services and other medical professionals. • Accurately record caller information on the in-house (CSPT) database in accordance to the data protection act. • Keep to KPI’s i.e. delivering an excellent customer service & handling calls in a timely manner – under 3 minutes. Show less

Milton Keynes, England, United Kingdom

• Review new and existing contracts concerned with products / services used by Virgin Active.• Negotiate prices, terms, conditions and request amendments to contracts through external company account handlers.• Request amendments to contracts through account handlers.• Administer purchase orders, invoicing and, organise payments by mediating between the Director of Safety & Engineering (DOS&E) and the accounts department. • File records and update all documents through an… Show more • Review new and existing contracts concerned with products / services used by Virgin Active.• Negotiate prices, terms, conditions and request amendments to contracts through external company account handlers.• Request amendments to contracts through account handlers.• Administer purchase orders, invoicing and, organise payments by mediating between the Director of Safety & Engineering (DOS&E) and the accounts department. • File records and update all documents through an electronic database. • Screen telephone calls, enquires and requests for the (DOS&E).• Manage duties of management personal assistants on annual leave or sickness, i.e. minute taking, meeting and greeting visitors, organise management diaries, deal with emails / faxes on behalf of the department, produce documents, arrange travel, accommodation and recruitment documents. Show less