Michael Nielsen Email and Phone Number

SUMMARY OF SKILLS• 25 years of experience in customer service in both corporate and leisure travel.• Excellent customer service skills..• Provide customers with any leisure travel requests including cruises.• Following up upon customers return. .• In 2008 I passed the TICO (Travel Industry Council of Ontario) as a Travel Consultant.• Issue IT tickets under individual airline contracts.• Issued BSP tickets including tickets exchanges/refunds obtaining tickets through various consolidators and directly from airlines websites.• Issue invoices with deposits and full payments. • Sending travel documents and invoices by E-mails to costumers. • Maintain corporate accounts and leisure accounts. • Experience in selling leisure travel and customized tours worldwide. • Increase sales developing new accounts and maintain current accounts.• Experience in selling cruises including add on packages and river cruises.• Selling Adventure travel and travel for students/youth. • Experience in selling travel insurance both medical and trip cancellation.• Train and motivate new staff.• Inform customers about all country and airline regulations that may apply. • Solve a problem when customers call from abroad . • Solve customer issues with a satisfactory solution for the customer.• Travel extensively in Europe/Asia/Middle East and North/South including Central America• Team player• Experience in the food industry as a Manager overseeing over 20 employees.EMPLOYMENT EXPERIENCEExperience with Galileo and Sabre including Sabre Turbo, currently with over 15 years of experience on AmadeusGlobespan Travel (Goway Travel) Senior – Corporate/Leisure Agent