Michael Nikandrov Email & Phone Number

Tbilisi, Georgia

Tbilisi, Georgia

Promoted to Lead DevOps Engineer in March 2023.In May 2023 took position of Team Lead of consolidated DevOps engineers team.In March 2024 promoted to DevOps Manager position.• Led a team of DevOps engineers, which supports backend APIs, AI integrations and frontend client applications• Kept team's tasks committed/completed rate at 90%• Improved cost efficiency of team's Azure VMSS cloud resources by 25%• Kept high availability of applications, handled incidents, RCA and drove issues resolution• Took part in R&D of fast-paced AI integration PoCs and projects, making Intermedia Spark AI ready for GA• Worked on updates and/or sunset of legacy products and systems• Planned and implemented geo-distribution and regional affinity setup for several new APIs• Led branding update projects for APIs and desktop applications• Contributed to company-wide Monitoring unification

Tbilisi, Georgia

Promoted to Senior DevOps position upon achieving team's goals for two years in a row.• Decreased number of outages by 50% by improving monitoring, adjusting infrastructure setup and keeping clear alert response policies• Provided mentorship for DevOps engineers, increasing team's task completion rate and quality of task results• Introduced and load tested infrastructure for SignalR-based application, which allows to handle simultaneous connections and events for 500K users and improves performance of features used by client apps.• Worked on migration from Azure API Management to Istio on-prem gateway for cost savings• Contributed to creation of continuous backup/restore procedures of infra components to increase systems reliability, improving time-to-restore by 80%• Led monitoring project refactoring, which helped us keep x6 more metrics and unify logs and metrics aggregation approaches• Planned and implemented Cloudflare WAF addition to existing routing, which increased API security; designed custom monitoring and metrics exporter to keep CF logs in alignment with existing monitoring system for consistency• Created multiple Python-based tools and scripts to automate data generation for validation of Prod-like data migration beforehand, provide reporting, incident simulation, which allowed to resolve existing issues and deliver new features faster• Contributed to company's goal of maintaining 99.999% SLA• Kept all accumulated skills from previous position and continued to work on daily DevOps tasks

St Petersburg, St Petersburg City, Russia

Promoted to DevOps engineer position in Jan 2020.In March 2020 transferred from shared DevOps team to Dev team that works on APIs for Intermedia Unite app and External API Integrations platform.• Designed, got approval and implemented multi-regional setup for team's apps, which helped team to launch APIs for client applications in 5 new regions for 11 countries around the world - setup is based both on Cloud and on-prem DCs and provides high availability• Reduced response time for API-related incidents by 67%, unified root cause analysis procedure and incident reporting approach• Automated on-prem K8s cluster creation and upgrades, which allowed to spin up multiple clusters in different environments and locations by 75% faster• Optimized continuous delivery templates for faster creation of new projects and increased clarity of projects handling; added validation procedures for better visibility of delivery process• Moved team's Linux VMs under IaC/CM, which improved security and maintainability of team's infrastructure, allowed management to focus DevOps resources on new features delivery and support instead of maintenance.• Improved team's DevOps documentation to make onboarding process faster, to share knowledge with other teams and to have proper instructions for multiple procedures, which saves time for development • Led multiple DevOps hiring interviews, assisting company with expansion of DevOps staff

St Petersburg, St Petersburg City, Russia

Promoted to Engineering department, DevOps team, after internal interviews.• Worked with customer cases that require access to Production backend and to applications source code; helped to decrease load on development teams by 50%• Took part in bug investigation and manual testing of Intermedia's SecuriSync app, helped to decrease time-to-respond for customer cases related to this product• Optimized case handling, deprecation procedures, other misc operations by creating or adjusting internal tools and scripts based on C#, PowerShell, SQL queries • Monitored several Production applications, reacted on alerts, took part in accidents investigation to minimize customer impact and decrease prod issues percentage.• Assisted with CI/CD setup and shared DEV/QA environment maintenance

St Petersburg, St Petersburg City, Russia

Promoted to Tier 2 Technical Support by passing internal exam• Assisted customers with complex issues that require higher level of expertise• Worked with escalated calls and special cases to defuse tense situations, to raise transparency and keep customer happy • Fixed technical issues that required access to Microsoft Exchange and Active Directory Services backed infrastructure• Provided reports to customers using PowerShell scripts to address irregular issues• Performed QC and training sessions for Tier 1 colleagues to improve overall department's technical and worry-free skills level• Contributed to Intermedia's 2nd in a row J.D. Power certification

St Petersburg, St Petersburg City, Russia

Hired to Customer Service department• Assisted Intermedia customers with multiple technical issues• Processed customer feedback related to applications developed by Intermedia and passed it over to Product Management teams• Took part into improving and expanding Knowledge Base created for Intermedia customers (https://support.intermedia.com/app/main)• Contributed to company's first J.D. Power certification and high customer satisfaction rate

St Petersburg, St Petersburg City, Russia

Hired after internship and completion of university graduation project.• Put SDH and L2/L3 switches into operation, set up optical and LAN network backbone for digital radio network• Performed installation of radio stations in distributed digital radio network • Prepared internal docs and presentations• Took part in expo related to radio communications industry• Conducted on-site presentations of radio equipment for potential clients