Global Technology Process Management Job DescriptionClient is looking for a top process analyst to join our team. You will be meeting with clients to identify and discuss key business areas and processes that require improvement. Subsequent duties include analyzing existing processes, interviewing client stakeholders, gathering data, and creating new business strategies in line with client expectations. should have detailed knowledge of business workflows, an ability to map business processes to underlying data, excellent communication skills, and a highly adaptable approach. Ultimately, a top-class process analyst can identify and develop process strategies that meet and exceed client expectations.Global Process Analyst Management Responsibilities:Meeting with clients to discuss areas of focus and improvement within the business.Conducting meetings to analyze established processes and documenting processesGathering and processing data to identify process improvement opportunities and working with stakeholders to determine feasibility.Designing workflow and process strategies to improve business performance.Creating and presenting process documentation for client approval.Overseeing the implementation of revised company processes and workflows.Monitoring the efficacy of updated workflows.Staying up to date with the latest business practices and technologies.Process Analyst Requirements:Bachelor's degree in business, economics, accounting, or similar.5+ years' experience as a process analyst.Proven portfolio of completed projects.Advanced understanding of business functions, workflows, and processes.An understanding of how data supports business processes and the inter-relationships between business processes and technical systemsExcellent written and verbal communication skills.Detailed knowledge of workflow and process control software.Analytical and problem-solving skills.Good interpersonal and interviewing

Rillhurst Capital Mclean, VA USA February 2018 – December 2018PositionSr. Process Manager/Solutions & Product Design Global Business and Product Solutions Design Quad workstream release train engineering Salesforce client relations management design & application support Web and Mobile App design, creation & development management UI/UX Design Requirements definition and decomposition Integration analysis and solutions design Business and operational level process engineering Mentorship, curriculum/instructional design & training of interns and business unit staff

Teamwork Commerce – Retail Cloud Technologies LLCClearwater, FL December 2019PositionGlobal Project Lead - Sr. Business Systems Analyst Recruited by CEO & Executive Leadership to own and oversee requirements development management for the business transformation global rollout of the worlds third largest retailer Global Enterprise Project Leader Mobile POS Product Design Mobile Product Owner Enterprise product design management Global vendor integration solutions & relationship management Integration solutions engineering Integration analysis & design Architectural design coordination and support Global process & Implementation engineering Non-Asia Rollout project and deliverable management Project Analysis Confluence project management ERP Module Implementation Engineering

eProcurement Solutions Engineering ERP Module Implementation Engineering Enterprise Level Process Engineering Sr. Business Process Manager Fourth eProcurement vendor management Stakeholder interview management Current vs. future state re-engineering & modeling End-to-end client Program & vendor management Deployment & product release management

Multinational financial services business process re-engineering Fortune 100 ERP procurement to pay process analysis Instructional Design and Training curriculum development ERP & COTS custom process engineering Operational and service delivery process redesign Global ERP integration and implementation Salesforce & MS Dynamics Implementation & Training Cross portfolio management Enterprise Resource Planning Product Design and client support

Navy Federal Credit Union (NFCU)Vienna, VA USA June 2017 – PresentNavy Federal is the largest natural member (or retail) credit union in the United States, both in asset size and in membership. As of May 2017, Navy Federal had over $81 billion USD in assets, and nearly 7 million members.PositionSr. Process Analyst/Process Engineer/Solutions DesignerSoftware and service delivery process redesign & reengineering for both in-house, customer and external client facing enterprise applicationsSharePoint User Access control & Content Management Enterprise technology integration level analysisMaster Big Data Analysis Enterprise Solutions Design & cross project supportBusiness service and operation process modeling & designBSA, PMP & service delivery manager mentorshipGap analysis on client and banking service processes, development & design materialUAT & client product delivery release/implementation process managementIntegrated enterprise systems, database/mainframe solutions design and systems engineering

TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide.-- JIRA Product item tracking, User Story & Acceptance criteria definition Salesforce CRM Analysis and requirements definition Salesforce CRM User Story Creation and acceptance criteria definition End to End Java project management lead utilizing Agile SCUM methodology SOAP & Rest integration analysis Translated business requirements into system specifications via use cases, user stories, solutions and architectural analysis SharePoint Enhancement SharePoint project material archival organization Business/Service & Operational Process modeling Functional analysis & requirements development Application UI modeling Access Management Integration process modeling & architecture Cross project coordination support/mentorship & training Multiple Single Family Portfolio Project Lead IRCI (Investor Reporting Change Initiative) Sr. Business Systems Analyst WP2 Flexpath Sr. Business Systems Analyst WP2 CIAM (Change Initiative Access Management Solution) Sr. Business Systems Analyst

Global integrated mobile solutions engineering and design.

PricewaterhouseCoopers (trading as PwC) is a multinational professional services firm headquartered in London, United Kingdom.[2] It is the world's second largest professional services firm measured by 2013 revenues, and is one of the Big Four auditors, along with Deloitte, Ernst & Young (EY) and KPMG.[5]PwC has offices in 776 cities across 159 countries and employs over 180,000 people.[4] It had total revenues of $31.5 billion in FY 2012, of which $14.9 billion was generated by its Assurance practice, $7.9 billion by its Tax practice and $8.7 billion by its Advisory practice.[4]The firm was formed in 1998 by a merger between Coopers & Lybrand and Price Waterhouse.[1] The trading name was shortened to PwC in September 2010 as part of a major rebranding exercise.[6]As of 2012 PwC United States is the fifth-largest privately owned organization in the United States.[7]PositionSr. Business Systems Analyst • Functional analysis and requirements development for multiple global USIT financial portfolio projects simultaneously• Deliverable creation/management/scoping• Process mapping/Business and Service Modeling• Subject matter expert coordination/liase• Use Case Scenario development • User Story/Story Boarding• Test Case• Test Script• Presentation and Training• UAT/Implementation• Virtual Teaming• Hoteling• Cisco IP Communications• Rally Project Management Agile solutions• Full MS Office Suite 2013• LotusNotes• SameTime

BBA Aviation February 2013 - PresentBBA Aviation is the world’s largest logistical flight services provider with US Corporate Headquarters located in downtown OrlandoPositionSr. Business Analyst, Sr. Quality Assurance Engineer, Systems Engineer• Process mapping for all Internal and external business and service operations processes, service modeling and multiple proposed conceptual design alternatives• CRM application and design• Re-engineering of operations, Internal and external service delivery and automatic notifications processes through the use of mapping, business and service Model design• Designed complex multi-platform alert notification system for business and service status coordination • Developed entire final Phase One requirements material for global Signature Flight Services Customer Portal Project• Requirements and gap development • Conducted and lead Conceptual Design Meetings with Enterprise level lead architects• Liaise between Enterprise Development staff and End Users/SME’s• Executive Level Presentations to Enterprise Architects, SME’s, Operations Staff and Sr. Level International IT directors regarding proposed Business and Service Model options• Data Element Field Mapping across multiple Primary, ancillary and legacy product applications• Use Case, User Story, Test Case, Test Script, Regression Matrix Development • Mega Process Mapping application tool• GUI design for multiple internal and external devices (operations personnel handheld devices, Customer Service Reps Arrival/Departure status boards, Client Web, iOS, Android mobile platforms etc.)• Product Item management and tracking • Conducted requirements gathering and gap sessions• Managed QA processes within Agile SDLC environment• Regression Testing • Functional Testing• Defect Management/Product Item Tracking• MS Team Foundation Server 2008• MS Visio 2013

LPGA International March 2012 – February 2013LPGA International Headquarters located in Daytona employs Internal Operations staff that maintain the LPGA organization worldwide Position Business Analyst, Lead Quality Assurance Implementation Specialist, Project Manager• Business Process Mapping and Modeling• Developed Business and Project Plan Requirements for redevelopment of all Primary and ancillary web based Pro, Player and Internal Business Operations applications• Implemented QA and BA processes around existing IT Waterfall SDLC• Responsible for creating, reviewing, tracking and maintaining product defects and new application functional implementations• Trained existing operations personnel, Rookies and Pro Players on new software product functionality• Created and managed development project plan timeline and deliverables• Scoped IT resource efforts with regard to development of new product functional implementations• Managed SharePoint documentation organization effort• Acted as Liaison between IT and Internal Business Operations staff• Responsible for Lead Quality Assurance and signoff for multiple simultaneous development efforts• Re-engineered operations staff business process • Process mapping for multiple business operations processes• Manual QA Testing• Regression Testing• Functional Testing• Performance Testing• UAT • UI Design• Test Plan Development• Use Case Development• Test Script Development• Test Case Development• Training and Instructional Design documentation development• QA, BA, IT Status Reporting • MS Project Server 2010• MS Visual Studio 2010• MS Team Foundation Server 2010• MS Visio• MS Outlook• MS Excel• Remote Desktop• Primary and Ancillary Internal software application management and configuration

Aptitude Solutions Jan 2011 – December 2011Aptitude Solutions is a Software Engineering company that develops Title software recording solutions for governments and counties PositionQuality Assurance Analyst, Business Analyst, Onsite Support specialist• Agile Sprint/Iteration Product Item management, tracking, planning, prioritization • SalesForce.com Quality Assurance and configuration• Scrum Methodology using Microsoft Team Foundation Server 2010 • Scrum with Microsoft Visual Studio 2010• HP Quality Center • QTP • Sharepoint • MS Team Foundation Server• MS Access• Web-based application training design• Instructional Design• UI design• User Acceptance Testing• Web based QA Tracking, analysis and reporting• Chrome, IE, Opera, Mozilla browser testing, product implementation verification • Website Development Quality Assurance and UI Design• Point of Sale Testing & Financial Calculation Control• Program Level Integration Testing• Web service QA and performance Testing • Web App Capacity planning• HP Quality Center • System Integration Testing• Internal Product Application Quality Assurance• SQL Querying • Performance and Load Testing• Test Case Development • Regression Testing • Functional Testing• Full Spectrum Testing across numerous Website, Webservice, Internal , third party, primary and ancillary product applications• Full Test Case Development for multiple primary Web based, internal and ancillary product applications• Responsible for New functional implementation QA, requirements development, prioritization• Complete Regression Testing, Development reporting• 'Black Box' Testing• 'Grey Box' Testing • Automated testing scheduling, recording• Client and County government support• Development/Project Management meeting scheduling, coordination, communication • Business Analyst responsibilities • Product Requirements development• QA/Development Reporting, analysis

Property Insight September 2007 – December 2010Property Insight is a cutting edge Technology Company Servicing the Title Industry.PositionExecutive Trainer to Fortune 500 Companies, Fidelity Family Offices, minor/ major subsidiaries, Software Support Specialist, Business Analyst, Software Product Application Testing/Development QA • Salesforce.com Administration and Management• Successfully maintained a local and national territory which included support, conversion and training in multiple software applications, customer list available upon request• Worked closely with client IT and Management personnel to develop efficient, productive streamlined workflow for interdepartmental product application delivery and implementation• Responsible for training and supporting Executive Corporate Clients • On-shore/Off-shore Model QA • Website Development Quality Assurance• Web service QA and performance Testing • Browser Testing and functional verification QA • HP Quality Center • System Integration Testing• Internal Product Application Quality Assurance• Closely aligned with Account Management Team in developing new business opportunities• Performed and Facilitated SQL Server Migration Testing in Searcher/TitlePoint Xpress.• Trained other Team members in Product Functionality, demonstration and Presentation for National Customers• SQL Query• Detected, Located and Isolated multiple regressionary defects with regard to Product releases • Remote/Onsite Software Technical Assistance• Presentation, Training and Demonstration of Web-based Software Applications for all levels of customer interaction ranging from entry level to President• Business Organizational Workflow Adjustment/Implementation and Scheduling• Software Application Development Testing • New Product Version Functionality Demonstration, Implementation and Analysis• Software based Administration QA and Coordination• Resolved and Processed 1000+ Customer Issues and complaints