Michael Noe, Cfe Email & Phone Number

Irvine, California, United States

United States

Mr, Appliance is North America’s leading appliance repair franchise with 330+ locations in the U.S. and Canada. • Trusted to coach 50% of our Top Gun franchise-owners (Top 10% in revenue, Net Promoter Score (NPS), and True Market Penetration) • Coached 12 of the past 14 Franchise of the Year winners• Achieved the top Net Promoter Score for Franchise Business Coaches across all Neighborly brands (25+ brands) in 2018 and 2019, earning a high score of 94.0 • Create, conduct, supervise, and manage Training Operations, for franchise owners and Corporate Staff, including at regional and national corporate events.• Re-vamped Mr. Appliance “Discovery Day” training for potential owners. Standard close rate across Neighborly brands was 40%; Achieved a 75% close rate in my first year, resulting in recognition from leadership• Repeatedly invited to deliver training at well-known industry conferences such as ASTI, SkillsUSA, and PSA• Added Key Account contracts resulting in over $10M in additional revenue for our franchisees in 2020; secured five new accounts in my first year in the position

North America, Llc

Consulted and advised Coca-Cola bottlers in a five-state area (TX, OK, NM, AR, LA) with various aspects of their business, primarily with product delivery • Ensured new product launches went off smoothly and were introduced seamlessly into the bottler’s businesses• Coordinated shipping routes with railways to ensure timely arrival and customer satisfaction

Managed delivery and tracking of training for all store locations in North and South Carolina• Ran the Regional Training Center; taught several classes including: New Co-Worker Orientation, Customer Service Basics, Co-Worker Impact on Branch Profitability, and the Franklin/Covey course “What Matters Most.” • Within five months, brought Region’s Training Compliance numbers from 70% to 90%.

Opened new video store branches, located inside HEB grocery stores across South Texas • Responsible for hiring, training, scheduling, and ongoing performance management of all employees• The first branch I managed won the H.E.B.’s Jewel Neir Award for Customer Service, making it the first video store to receive this coveted recognition• Consistently exceeded sales and customer service goals• Successfully initiated new Video Central rewind policy

San Antonio, Texas Metropolitan Area

promoted to Area Manager Dec 1988 - Dec 1990• Responsible for hiring, training, scheduling, and ongoing performance management of all employees• Managed the Hardlines II area of the store: hardware, automotive, sporting goods, camera and sound, toys and seasonal• Set promotions and merchandised the entire area• Selected by the District Manager to help open three new store locations• Selected as Area Communicator, responsible for initiating trouble-shooting ideas with other managers within the district• Initially hired for Stock Team; Promoted three times (into management) in first 18 months on the job