Michael Noe, Cfe Email & Phone Number

Irvine, California, United States

United States

• Mr, Appliance is North America’s leading appliance repair franchise with 330+ locations in the U.S. and Canada.
• Trusted to coach 50% of our Top Gun franchise-owners (Top 10% in revenue, Net Promoter Score (NPS), and True Market Penetration)
• Coached 12 of the past 14 Franchise of the Year winners
• Achieved the top Net Promoter Score for Franchise Business Coaches across all Neighborly brands (25+ brands) in 2018 and 2019, earning a high score of 94.0
• Create, conduct, supervise, and manage Training Operations, for franchise owners and Corporate Staff, including at regional and national corporate events.
• Re-vamped Mr. Appliance “Discovery Day” training for potential owners. Standard close rate across Neighborly brands was 40%; Achieved a 75% close rate in my first year, resulting in recognition from leadership

North America, LLC

• Consulted and advised Coca-Cola bottlers in a five-state area (TX, OK, NM, AR, LA) with various aspects of their business, primarily with product delivery
• Ensured new product launches went off smoothly and were introduced seamlessly into the bottler’s businesses
• Coordinated shipping routes with railways to ensure timely arrival and customer satisfaction

• Managed delivery and tracking of training for all store locations in North and South Carolina
• Ran the Regional Training Center; taught several classes including: New Co-Worker Orientation, Customer Service Basics, Co-Worker Impact on Branch Profitability, and the Franklin/Covey course “What Matters Most.”
• Within five months, brought Region’s Training Compliance numbers from 70% to 90%.

• Opened new video store branches, located inside HEB grocery stores across South Texas
• Responsible for hiring, training, scheduling, and ongoing performance management of all employees
• The first branch I managed won the H.E.B.’s Jewel Neir Award for Customer Service, making it the first video store to receive this coveted recognition
• Consistently exceeded sales and customer service goals
• Successfully initiated new Video Central rewind policy

San Antonio, Texas Metropolitan Area

• promoted to Area Manager Dec 1988 - Dec 1990
• Responsible for hiring, training, scheduling, and ongoing performance management of all employees
• Managed the Hardlines II area of the store: hardware, automotive, sporting goods, camera and sound, toys and seasonal
• Set promotions and merchandised the entire area
• Selected by the District Manager to help open three new store locations
• Selected as Area Communicator, responsible for initiating trouble-shooting ideas with other managers within the district