Michael Norman Email & Phone Number

Canada

Richmond Hill, Ontario, Canada

Markham, Ontario

-Develop high levels of customer service for new and established customers regarding current needs, architectural projects and retail rollouts.-Maintain high levels of customer service for established customers from all over Canada and the United States.-Visit onsite customer locations in the Greater Toronto Area to promote relationships, communication, planning, and sales.-Debrief with the Vice-President of Sales, and Outside Sales Representative regarding the status of current opportunities and develop strategies.-Responsible for producing more than 750 quotations per year in each of the last four years.

Maple, Ontario

-Develop and maintain high levels of customer service for new and established customers via telephone, email and face-to-face meetings to inquire about past and current purchases, as well as upcoming replacements and expansion projects.-Develop and maintain high levels of customer service for contractors and engineering firms involving tenders for municipal jobs.-Visit onsite customer locations in Quebec to promote relationships, communication, planning, and sales.-Debrief with the Vice-President of Sales, Regional Managers, and fellow Outside Sales Representative regarding the status of current opportunities and develop strategies.-Develop French Language skills associated with roles and specific industry terms.-Prioritize duties: including estimating, assisting in Inside and concentrating on Outside Sales.-Responsible for producing more than 300 estimates in each of the last three years.-Train new hires how to manage the Inside Sales Desk.-Coordinate with Logistics Department the shipment of oversized loads to customer sites.-Promote a professional and collaborative work environment.

Maple, Ontario

-Compose detailed quotations for each specific RFQ from simple storage vessels to complex piping and scrubber systems.-Publish reporting of outstanding opportunities to Regional Managers across US and Canada.-Host client visits to the site including tours of the manufacturing facility and offsite networking events.

Scarborough, Ontario

-Transitioned from Manager-In-Training to Assistant Manager in three months (Standard rate is 6 months).-Responsible for scheduling of sales staff, tailors, and support staff.-Led weekly team meetings highlighting performance, areas of improvement, and role-played customer interactions.-Coordinated stock between numerous stores across the country.

North York, Ontario

-Responsible for two major customer accounts and three minor accounts. Daily activities included backlog management, providing supply updates and shipping information.

North York, Ontario

-Maintained daily detailed spreadsheets outlining the monthly activity for over 300 parts to clearly communicate with customers and business partners.-Communicated in French with colleagues in Montreal using both e-mail and telephone.-Took on additional responsibilities expediting shipments, which varied from a single unit to over a thousand, from manufacturing to customers across Canada.-Earned a special award for managing critical deliveries for a key global customer.-Achieved a special award for demonstrating leadership in managing significant challenges for a number of critical customer situations during a time of severe product constraints.

Markham, Ontario

-Gathered and communicated information from numerous sources, including: traffic, distribution, manufacturing, and sales departments, to provide accurate updates for management and coworkers.-Developed innovative spreadsheets that improved the tracking of customer orders and deadlines.-Earned an award for contributions to inventory management; querying information to assist in tracking customer inventory which facilitated timely communication.

Markham, Ontario

-Trained employees, new to the company and department, to work with the many programs and systems. -Maintained inventory levels for numerous customers with aggressive service level agreements.-Liaised with Product Fulfillment Representatives and sales team to highlight key customer orders and successfully expedite order fulfillment ensuring a high level of customer satisfaction.