Michael North Email & Phone Number

Colorado Springs, Colorado Area

• Actively listen and fix internet problems over the phone• Explain step by step processes on how to fix Internet, Cable, and Phone problems• Go out of Scope of Support to help fix computer issues including: Viruses, Internet Explorer issues, Mozilla Firefox issues,Adobe Flash issues, Router settings on a router not issued by WOW, and other computer issues• Work over the phone with different branches of the company to fix issues with customers services• Responsible for helping new employees learn the ICOMs system• Assists in helping customers learn new products: Ultra TV, Internet, DVR services, F-Secure(Virus protection), and other products sold by WOW!• Fixes issues with co-workers computers with different problems including profiles incorrectly loading, dual computer screens not loading correctly, Program Softphone not loading, and other issues• Walk through over the phone on how to fix router and modem issues• Fixed modem settings online to insure maximum potential for speeds• Explained what can hurt the Wi-Fi signals in the home including: settings on router/modem, air ducts, wireless phones, baby monitors, other wireless or blue tooth enabled devices and the differences between B, G and N Routers• Helped teach co-workers what settings to use on modems that were Wi-Fi capable• Helped teach other co-workers on how to fix or make solutions for issues the customers were having• Helped in team meetings to ensure co-workers understood new policies or standards • Received several Kudos calls from customers wanting to let supervisors know how well I did in explaining and/or helping them fix a problem or help with their billing issues• Sold services to customers in what they needed at the moment• Used resources available to help customers choose what type of service and/or package they needed• Fixed issues with TCIP/DNS/VOIP on routers/computers/phones that use VOIP.

Colorado Springs, Colorado Area

• Retrieves routers being held for other libraries• Retrieves information for patron’s holds• Processes routers and packages them to be shipped to other branches• Processes holds that come into library from other libraries.• Assists patrons in finding information on certain materials including: books, video games, movies, magazines, ETC.• Answers 20-30 calls per 4 hours of work on the Renewal line of library.• Assists in checking out materials to patrons.• Create a friendly atmosphere for patrons of the Downtown branch of Penrose Library.• Responsible for weeding out older materials for newer ones to come in• Provides immediate assistance to those whose accounts are not working properly: Either by being over $10 in overdue, mail received back from post office, or more. • Used different computer programs including: Excel, Outlook, Word, and the program called SIRSI.

Fountain Co

• Checked out customers. • Restocked videos, resetting the shelves for new videos. • Accountable for all money for the shift, worked the computers, vacuum the floors, etc. • Provided support for new Blockbuster online video. Showed new users how to set-up new accounts, queues, etc. • Responsible for providing our customers with prompt, accurate and efficient customer service. • Dependable, great interpersonal skills and willingness to work with a sense of urgency. • Responsible for checking in videos and returning them to their correct lo Restocking videos, resetting the shelves for new videos..

Fountain Co

• Provided our customers with prompt, accurate and efficient customer service. • Dependable, great interpersonal skills and willingness to work with a sense of urgency. • A strict attention to detail. • Responsible for checking in videos and returning them to their correct lo Restocking videos, resetting the shelves for new videos. • Checking out customers. • Restocking videos, resetting the shelves for new videos. • Accountable for all money for the shift, worked the computers, vacuum the floors, etc.