Michael North Email & Phone Number

Colorado Springs, Colorado Area

• Actively listen and fix internet problems over the phone
• Explain step by step processes on how to fix Internet, Cable, and Phone problems
• Go out of Scope of Support to help fix computer issues including: Viruses, Internet Explorer issues, Mozilla Firefox issues,Adobe Flash issues, Router settings on a router not issued by WOW, and other computer issues
• Work over the phone with different branches of the company to fix issues with customers services
• Responsible for helping new employees learn the ICOMs system
• Assists in helping customers learn new products: Ultra TV, Internet, DVR services, F-Secure(Virus protection), and other products sold by WOW!

Colorado Springs, Colorado Area

• Retrieves routers being held for other libraries
• Retrieves information for patron’s holds
• Processes routers and packages them to be shipped to other branches
• Processes holds that come into library from other libraries.
• Assists patrons in finding information on certain materials including: books, video games, movies, magazines, ETC.
• Answers 20-30 calls per 4 hours of work on the Renewal line of library.

Fountain CO

• Checked out customers.
• Restocked videos, resetting the shelves for new videos.
• Accountable for all money for the shift, worked the computers, vacuum the floors, etc.
• Provided support for new Blockbuster online video. Showed new users how to set-up new accounts, queues, etc.
• Responsible for providing our customers with prompt, accurate and efficient customer service.
• Dependable, great interpersonal skills and willingness to work with a sense of urgency.

Fountain CO

• Provided our customers with prompt, accurate and efficient customer service.
• Dependable, great interpersonal skills and willingness to work with a sense of urgency.
• A strict attention to detail.
• Responsible for checking in videos and returning them to their correct lo Restocking videos, resetting the shelves for new videos.
• Checking out customers.
• Restocking videos, resetting the shelves for new videos.