• Coordinates with stakeholders regarding healthcare policy issues and advises the Congressmember on issues impacting the district. • Drafts questions and provides recommendations on healthcare related topics being debated in the U.S. House of Representatives Energy and Commerce Committee. • Advises Congressmember on issues involving the Department of Veterans Affairs and manages over $800 million in appropriation requests.

• Engages government agencies, municipalities, businesses, and neighborhood groups acting as a liaison between the Congressmember’s Office and community stakeholders. • Trains staff on effective communication and networking with diverse constituents; reduced constituent complaints by 25%• Proactively manages constituent casework across a wide array of federal agencies; Senior caseworker with 150+ caseload; problem solving and securing favorable outcomes for 935 individuals which resulted in over $1.2 million returned directly to constituents.• Prepares and organizes materials for public events such as booths/table events; Manages tabling activities and networks with other event volunteers and stakeholders. • Manages internship program; recruits intern volunteers, trains, and supervises interns – increased office productivity 20%

• Managed an average of 100+ inquiries daily from constituents; determined issues and answered questions relating to state policies, laws, and executive orders issued by the Governor. • Coordinated with 14 separate state agencies to address constituent concerns and address complex issues.• Process improvement enthusiast: aided implementation of lean practices- reduced response time by 23%.

• Managed 263 active cases while maintaining high levels of customer service; resulted in a customer service approval rating of 90.1% placing my rating in the top 25 percent of the auto claims department. • Interpreted policies to determine how insurance language and laws are applied to specific incidents to achieve a positive outcome for customers.• Investigated complex accidents, to determine negligence and ensured compliance with state laws which resulted in 100% compliance for assigned cases.

• Organized meetings with elected officials and the public on behalf of Dr. Steve Ferrara and coordinated with stake holders to meet specific timelines. • Supervised over 183 volunteers and maintained recruitment efforts across the congressional district to maximize outreach efforts and network into the community. • Delivered speeches at legislative district meetings, rotary clubs, and community events with the purpose of informing the public about Dr. Ferrara’s campaign for congress and his vision for policy making.

• Coordinated with veterans’ caseworker to address concerns with the Department of Veterans Affairs. • Educated constituents regarding several policy and political issues while maintaining a professional demeanor.• Assisted with veteran outreach events including attending meetings regarding the Clay Hunt Act, to better understand how to address the concerns of the Arizona veteran community.

• Worked with veteran students to process education benefits quickly, while maintaining compliance with The Department of Veterans Affairs (VA) policies.• Advised over 400 veteran students, spouses, and dependents with navigating the ASU campuses and answered questions related to VA education benefits and ASU policies.• Reviewed over 30 student accounts daily, and managed $50,000+ in tuition paid by the VA to ASU.

• Honorable Discharge after serving 8 years in the United States Army.• Active Duty M1A1 Armored Crewman 3 Years• Reservist Human Resource Specialist 5 Years.