Michael N. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Use Defensive measures and information collected to identify, anlayze and report events that occur or might occur within a network to protect environments and endpoints from threats
• Responsible for aligning internal and external expectations and resources to ensure all stakeholders maximize benefits of partnership
• Onboard new customers to managed services, including development and standardised onboarding practices in Microsoft Security Platform
• Act as primary escalation point for all stakeholders request and issues, ensuring a 100% customer retention rate

• Led partnership campaign that improved revenue by over 35% by conveying business requirement documentation and solution validation using the traditional SDLC
• Delivered trainings and provided IT security incident reports for cross-functional teams on Salesforce, Cloud security, and Agile Methodologies that aligned with business strategies
• Simplified the capability framework evaluation process by using design thinking to understand stakeholders needs, designing and presenting business cases for faster solutions
• Improved productivity, effectively analyzing business processes and leveraging on feasibility studies to translate technical specs into easy and relatable business concepts as well as configuring control management.

• Monitored a project management team of five to execute a $2M USD Audio-Visual project adopting AGILE methodology and software development life cycle as we surpassed all deadline
• Developed and Prepared proposals to senior leadership that was accepted in all aspects of software management lifecycle and process re-engineering which ensured all project deadlines are met with an improved budget.
• Identified opportunities and delivered projects for vendors using web based collaboration tool like Azure, Salesforce, MS 365 and other SAAS platforms which improved productivity
• Interacted with the CSIRT team to deploy Microsoft sentinel and connect to data sources for real time analysis which simplified investigations and improved clients SECOPS
• Supported workflow management procedures in customer success and operations engineering which translated customer business needs and product feedback into new solutions with emphasis on lean cost reduction, maintaining.

• Collaborated with stakeholders to create a cloud platform strategy, articulating benefits and ROIs
• Engaged to develop a process management capability, design the future state business process model, and align with data capabilities which improved process evaluation within the business by about 45% and led to process.
• Assisting with onboarding, training, and completing projects requested by clients as well as conducting online research for the Cost-benefit analysis of any project
• Directed team of three analysts, refining duties to review competitor analysis and market research
• Used Power BI, Excel, and SQL, providing data extraction, manipulation, and large data set analysis

• Introduced new products and processes into the company's strategy
• Formulated, direct and coordinate all research and development programs
• Designed Business Process Review document for the improvement and cost reduction for each project
• Streamlined spending analysis in a more accurate and efficient process

• Deputising for the Business Managers in both internal and external meetings, liaising with buyers and contractors to ensure the execution of all promotion and campaign
• Presenting regularly to trade and key stakeholders on sales data, promotional performance, market and sector performance
• Liaising with internal and external stakeholders regarding invoices, promotional funding and product information