Michael O. Email & Phone Number

United States

Utilize various recruitment channels, including job boards, social media, and professional networks, to source high-quality candidates.Review resumes, conduct interviews, and assess candidate qualifications to ensure they meet our company's needs.Schedule and coordinate interviews with candidates, hiring managers, and team members, ensuring a seamless and positive experience.Extend job offers, negotiate terms, and facilitate the onboarding process for new hires.Build and maintain a strong pipeline of prospective candidates for current and future job openings.

Collaborated with hiring managers and other internal leaders to understand technical requirements and develop comprehensive job descriptions for various technology roles. Utilize diverse sourcing strategies to identify, attract, and engage passive and active technical candidates, resulting in a robust talent pipeline. Conducted thorough candidate screening and interviews to assess technical skills, cultural fit, and qualifications. Negotiated offers, managed offer acceptance, and facilitated onboarding processes. Implemented and optimized recruitment processes, revealing technology and data analytics to improve efficiency and effectiveness.

Menands, New York, United States

Provided tier II technical support for Office 365 cloud applications to Fortune 500 companies.Utilized ticketing system RAVE to complete root cause analysis on routine and complex issues. Supported the installation, configuration, and troubleshooting of all Office 365 applications on various platforms. Operated internal diagnostic software and scripting engine (PowerShell) to resolve technical issues.Communicated with clients on ticket statutes and provided updates on the estimated time for resolution leading to a 90% customer satisfaction rating.

Depew, New York, United States

Directed day-to-day operations to achieve business plan and profitability goals.Supervised office and remote team members in various departments for performance management, training and development, and bonus compensation. Collaborated with different departments to develop and lead onsite company succession program sQholar.Designed key performance indicators to track progress and strategic business goals.Reviewed and analyzed internal data to provide recommendations and insight into quality assurance.

Buffalo/Niagara, New York Area

Supported full recruiting and hiring cycle including but not limited to sourcing, screening, salary negotiations, and onboarding.Built candidate pipeline by utilizing employee referral programs, leveraging job boards, attending job fairs/college events, and networking via social media platforms. Utilized ATS TAMS to track candidates' pipeline and run reports such as Time to Fill and Offer Acceptance Rates. Collaborated with hiring managers to streamline the hiring process and ensure quality hires. Managed internship program to acquire new talent and fill positions.