Michael O. Email & Phone Number

• Management and Supervisory experience: Operations Management experience with personnel management including staffing and payroll in addition to direct management large, moderate and small size operations centers. Proficient at staff utilization to optimize budget performance.• Strong working knowledge of all aspects of mortgage operations including processing, underwriting, closing, post-closing/funding, compliance, quality control and due diligence reviews.• Experienced in the underwriting and credit risk analysis of conventional, Alt-A and non-conforming (sub-prime) loan products. • Training: Experienced trainer with over three years of direct hands-on mortgage training coupled with over 15 years of experience in the industry.• Communication: Strong written and verbal communication skills; work well with clients and sales team to help them effectively handle their business.• Team Player: Skilled at working in a team environment by providing assistance to other departments to ensure efficiency and quality. Comfortable with groups of employees of all sizes.• Product Development: Experienced in the development and technical writing of product descriptions, underwriting guidelines and matrices.• Ability to multi-task: Proficient in handling multiple tasks simultaneously while interacting with management, clients and staff.