Michael O. Email & Phone Number

London, Gb

London, England, United Kingdom

A compliance and risk management expert, demonstrating a proven track record of monitoring and enforcing quality control policies at KPMG. Through close collaboration with employees at all levels, I have designed and implemented robust processes to ensure legal and regulatory compliance across member firms. My effective communication skills have facilitated seamless adherence to personal investment policies and procedures for both Non-Partner and Partner populations.Expertise in conducting risk assessments, developing policies and procedures, and leading investigations, I maintain the highest ethical and legal standards. Through these efforts, I have successfully ensured compliance and minimised risk for my organisation.Successfully conducted thorough investigations of suspected non-compliance and provided comprehensive recommendations for addressing issues. In the event of a breach, I collaborated closely with senior management to develop and implement effective remediation plans and ensured appropriate corrective actions were taken. My meticulous attention to detail and unwavering commitment to ethical and legal standards played a pivotal role in resolving these matters.an expert in personal ethics and independence matters, I have extensive experience examining investment product documentation from non-partner and partner employees. Through my analysis, I provided valuable advice and guidance, ensuring that all ethical and independence considerations were taken into account.

London, United Kingdom

Demonstrated expertise in conducting independent complaint investigations, arbitrating and resolving disputes between financial businesses and clients, and ensuring compliance with the UK regulatory system, FCA handbook and principles, DISP rules, and Consumer Credit Act. This involved a range of skills, including strong attention to detail, analytical thinking, problem-solving, regulatory compliance, effective communication, and the ability to manage resources and prioritize workloads in alignment with objectives. Additionally, it required a deep understanding of customer needs and a commitment to delivering results within tight deadlines.Expert adjudicator at the Ombudsman Service, providing guidance and support to fellow adjudicators across various areas, including mass claims, insurance, bank accounts, mortgages, and lending. Required strong collaboration skills, regulatory knowledge, and commitment to continuous learning for optimal customer outcomes.Demonstrated expertise in customer identification and verification as part of complaint investigations, leveraging data analysis and information from reliable sources such as power of attorney, liquidators, and personal representatives. Required meticulous attention to detail, strong analytical skills, and a commitment to regulatory compliance.Analysed bankruptcy orders, trust deeds, and probate of wills to identify beneficial owners and ensure proper authorization before investigating complaints from insolvent customers or estates.

Crawley

I assisted a change initiative aimed at simplifying accreditation processes while maintaining compliance with FCA regulations. I reviewed existing processes, collaborated with cross-functional teams to streamline processes, monitored their effectiveness, and communicated progress to stakeholders. My expertise in regulatory compliance, process improvement, project management, and stakeholder communication was critical to the initiative's success.Demonstrated coaching and mentoring expertise by leading efforts to improve case handler quality and performance through personalized feedback and guidance. These efforts required strong leadership, communication, and analytical skills, as well as a deep understanding of business operations and customer needs.Exhibited strong leadership and teamwork skills as an Acting Deputy Team Leader, providing crucial support to management and team members. This involved a combination of effective communication, problem-solving, and adaptability, as well as subject matter expertise and a commitment to achieving team goals.Demonstrated strong process improvement skills by designing and implementing streamlined processes that led to an increased number of complaint-handler accreditations. These efforts required analytical thinking, problem-solving, and effective communication skills, as well as the ability to balance competing priorities and a commitment to continuous improvement.Collaborated with management to enhance the bank's complaint handling system by analyzing red case failings and recommending alternative approaches, solutions, and methods of processing and closing cases. This involved a combination of strong analytical skills, strategic thinking, problem-solving, and effective communication, as well as a deep understanding of the bank's operations and customer needs.

South Quay

Successfully applied in-depth knowledge of DISP Rules to assess complaint eligibility under Financial Ombudsman Services Jurisdiction, demonstrating a strong aptitude for regulatory compliance and attention to detail. This involved utilising analytical and problem-solving skills to interpret complex regulations, and effectively communicate findings to stakeholders.Demonstrated strong leadership skills by implementing a comprehensive quality monitoring system, resulting in consistent delivery of high-quality work by adjudicators. Conducted training sessions to improve skills and knowledge, emphasizing the importance of attention to detail, accuracy, and adherence to regulatory compliance. These efforts required effective communication, team-building, and problem-solving skills, as well as a commitment to continuous improvement.Leveraged strong data analysis skills to transform raw data into actionable business intelligence, driving continuous improvement initiatives across the organisation and within my division. Proactively identified areas for improvement, took a leadership role in project management, and collaborated with cross-functional teams to drive meaningful change. These efforts required a combination of strategic thinking, problem-solving, and communication skills, as well as a deep understanding of business operations and customer needs.Provided expert assistance with outcome system tools, ensuring accurate outcomes and effective communication.Demonstrated leadership and coaching skills by providing personalized mentoring and assistance to adjudicators seeking accreditation in multiple work streams. Monitored progress, adapted coaching methods to individual learning styles, and provided constructive feedback. These efforts required effective communication, active listening, subject matter expertise, and a commitment to professional development.Facilitated and delivered six-month training program on Financial Conduct Authority's DISP Rules.

Foundation Degree, Foundation Certificate In Business Analysis ‒ Bcs

Professional Banker Diploma, Financial Crime And Money Laundering

▪ Legal Framework ▪ Putting Money Laundering Policies into Practice ▪ Control Systems and Audit: Internal Control ▪ Forgery ▪ Theft ▪.

Professional Banker Certificate

▪ The Business of Banking and the Economic Environment ▪ The Regulatory and Legal Environment ▪ Credit and Lending ▪ Risk Management.

Postgraduate Diploma In Legal Practice, Law

Modules Studied • Public Companies and Equity Finance • Personal Injury and Clinical Negligence • Commercial Law and Practice • Business.

Bachelor Of Laws (Llb), Law

Modules Studied • Public Law • Criminal Law • Common Law (Tort and Contract) • Law of property • Law of the European Union •.