Michael O'Brien

Michael O'Brien Email and Phone Number

Head of Business Integrity and Compliance @ First Customer Contact Ltd
Sheffield, GB
Michael O'Brien's Location
Sheffield, England, United Kingdom, United Kingdom
About Michael O'Brien

Having recently retired after 30 plus years in the British Transport Police, my knowledge of the railway and its operators is first class. I spent fifteen years as a Detective investigating serious and organised crime, during which time I had secondments to numerous major incident investigation teams, including being a member of the technical investigation team for the Great Heck train crash, which involved the analysis of large amounts of data and required a high level of attention to detail. For the last ten years I have been a Financial Investigator and Fraud Specialist, trained to the Enhanced Financial Investigation level (EFIS) and as a Specialist Fraud Investigator by the City of London Police. I have an extensive fraud and financial investigation background and as the only fraud specialist outside London within the BTP, I dealt with all serious fraud investigations. I am currently studying for an MA in Fraud and Financial Crime. One of the key roles held prior to leaving the BTP was as a gatekeeper and co-ordinator of Operation Snape, the joint BTP and TOCs response to the threat of Delay Repay and Chargeback fraud. Initially the operation had four TOCs however before I left, this had increased to some 15 TOCs working in partnership. I have a clear understanding of the areas of weaknesses that individuals exploit and an excellent understanding of the fraud risk and offender profile.

Michael O'Brien's Current Company Details
First Customer Contact Ltd

First Customer Contact Ltd

View
Head of Business Integrity and Compliance
Sheffield, GB
Employees:
143
Michael O'Brien Work Experience Details
  • First Customer Contact Ltd
    Head Of Business Integrity And Compliance
    First Customer Contact Ltd
    Sheffield, Gb
  • First Customer Contact Ltd
    Head Of Business Integrity & Compliance
    First Customer Contact Ltd May 2024 - Present
    Sheffield, England, United Kingdom
  • First Customer Contact Ltd
    Co-Chair Uk Rail Fraud Forum
    First Customer Contact Ltd Sep 2020 - Present
  • Firstgroup Plc
    Head Of Counter Fraud & Privacy - First Customer Contact Centre
    Firstgroup Plc Oct 2022 - Sep 2024
    Sheffield, England, United Kingdom
  • Firstgroup Plc
    Head Of Fraud Prevention - First Customer Contact Centre
    Firstgroup Plc Sep 2020 - Oct 2022
    Sheffield, England, United Kingdom
  • Avanti West Coast
    Fraud Manager & Whistleblowing Advocate
    Avanti West Coast Dec 2019 - Sep 2020
  • Virgin Trains
    Fraud Manager
    Virgin Trains May 2018 - Dec 2019
    Crewe, United Kingdom
  • K-Cam Solutions
    Director
    K-Cam Solutions Sep 2017 - Dec 2019
  • British Transport Police
    Fraud And Financial Investigator
    British Transport Police Apr 2007 - Apr 2017
    Preston, United Kingdom
  • British Transport Police
    Police Officer
    British Transport Police Jan 1987 - Apr 2017
  • British Transport Police
    Detective
    British Transport Police Apr 1995 - Apr 2007
    Manchester, United Kingdom

Michael O'Brien Skills

Fraud Strategy Fraud Risk Fraud Detection Fraud Prevention Change Management Criminal Investigations Internal Investigations Financial Investigation Fraud Investigations

Frequently Asked Questions about Michael O'Brien

What company does Michael O'Brien work for?

Michael O'Brien works for First Customer Contact Ltd

What is Michael O'Brien's role at the current company?

Michael O'Brien's current role is Head of Business Integrity and Compliance.

What skills is Michael O'Brien known for?

Michael O'Brien has skills like Fraud Strategy, Fraud Risk, Fraud Detection, Fraud Prevention, Change Management, Criminal Investigations, Internal Investigations, Financial Investigation, Fraud Investigations.

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