Michael O'Callaghan Email & Phone Number

London, England, United Kingdom

London, United Kingdom

One Canada Square

London, United Kingdom

• Investigating overdrawn positions caused by failing securities and cash trades.• Daily reporting of all overdrawn accounts and to provide reasons for position.• Interrogating systems to support investigation.• To take ownership of cases relating to interest claims, overdrafts and value date mismatches. • Identify and complete root cause analysis• To establish costs due to the client’s account by liaising with various custodians.• Maintain close relationship with all teams within Transaction Processing, including Settlements, Cash Management, Corporate Actions, and Client Services.• Assist Risk and Compliance to complete risk error reports/departmental breaches.• Directly respond to client queries via Email and Telephone.• Compile weekly MIS stats and reports for open/closed cases for the client.• Identify new areas for improvement and implement beneficial processes

- Assisting Account Managers with set-up of new client business documentation and criteria required to trade primarily in stock related products.- MI Reporting- Stock Investigations- To produce statements for Fund Managers whose client’s perform daily Emerging Market FX trades

Analysing and disseminating liability of client debit interest charges, attaching accountability to a liable counterparty and pursuing reimbursement.Regular communication with internal and external parties including clients, brokers and Third Party Custodians, in order to raise awareness of risk attached to processes and procedures.Investigating and resolving inbound claims received directly from brokers.Good knowledge acquired regarding processes and products of a large number of middle office areas including settlements (equities and fixed income), derivatives, FX, static data, income, Money Transfer, Coacs and others.Given direct control over of a number of broker and Custodian relationships involving regular calls and communication to resolve all outstanding issues in a timely manner.Responsible for weekly client reporting provided to a number of senior managers both internally and with the client.Effective time and resource allocation required in order to prioritise between solving ongoing enquiries and attending to new client issues.

Reconciling nostro and internal wash accounts related to futures and derivatives products.Working closely with the Blackrock treasury traders to process and settle Money Market and FX (Foreign Exchange) transactions (spot and forwards).Updating SSI's (Standard Settlement Instructions)Collating department stats and producing management reports.Managing Standing Data related to Clients payment instructions

Confirmation of Fixed Income products i.e. Bonds/CDs/CPs/FX/Money Market TradesUpdating SSI’sInvestigating failed trades and liaising with front office dealers to find a resolution in a timely manner.Complete daily management stat reports

Inputting and Verifying Foreign Exchange/Money Market Trades executed by Blackrock/Merrill Lynch.Executing payments for money market trades using Montran payment system.Processing vouchers across nostro and internal wash accounts.Distribution of confirmations to brokers and pre-advices to Custodians.Advising dealers of their daily positionsReconciling the Stock and Dividends accounts for Merrill Lynch and investigating any discrepancies.Arranging the booking of Foreign Exchange deals with the treasury dealers allowing the Stock Sterling account to balance.Completing weekly and monthly reports to provide profit and loss stats for accounts.To Investigate Ledger/Statement exceptions i.e. Non Receipts, Interest Claims, Use of Funds etc.To Create/Verify Swift Payment messagesTo update Investigations Database with queries arisen by Telephone/Email/Swift, and to keep a record of the solution.To create a Database for the bank to use, enabling them to log all outstanding FX and Money Market queries. This also included instilling a reporting function.To Check Reuters for discrepancies.Compiling MIS Reports (Management Information re dealers errors, volumes, STP, rates etc).

Resolving technical queries related to DataMirror's productsTesting DM’s products for Bugs and finding ways around the problem at hand.Arranging team meetings in which we discussed possible solutions to software faults and resolutions to high priority cases.Addressing calls from customers who had problems with our product.Assisting the product support team in helping gain information on customer’s systems.Arranging the dispatch of software and user manuals for customers to use / Generating Authorisation codes Assisting Sales team with arranging trial periods for prospective customers to test our products with their network environment.