Microsoft Certified Trainer
Current
Freelance
Jan 2020 - Present
AeroLeads people directory · profile
Michael O E Email & Phone Number
CTO | Microsoft Certified Trainer | Solutions Architect | Microsoft 365 Specialist | Customer Support Manager | Technical Account Manager
at
Freelance
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Freelance
Role
CTO | Microsoft Certified Trainer | Solutions Architect | Microsoft 365 Specialist | Customer Support Manager | Technical Account Manager
Location
Sheffield, England, United Kingdom
Who is Michael O E? Overview
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Quick answer
Michael O E is listed as CTO | Microsoft Certified Trainer | Solutions Architect | Microsoft 365 Specialist | Customer Support Manager | Technical Account Manager at Freelance, based in Sheffield, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Michael O E.
Michael O E previously worked as Microsoft Certified Trainer at Freelance and Microsoft Certified Trainer at One Works Group. Michael O E holds Bachelor Of Science (B.Sc.), Computer Information System from Babcock University Nigeria.
Profile bio
About Michael O E
As a self-motivated Technical Individual, I am experienced in managing and delivering innovative ITC projects, solutions and services. I am a multi-skilled IT service professional with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of any organisation. Extensive practical knowledge of complex systems builds, hardware and software testing, network support, technical support, IP surveillance, internet work security, Server support, Linux support, Visualization support and information Architect.I am also a group-oriented person who achieves success with teams by building morale, maintaining teams' self-confidence to achieve more by improving their personal skills. I have an admirable wealth of knowledge in excellent customer service delivery. I aspire to grow quickly and become an asset in any environment I find myself.
Current workplace
Michael O E's current company
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Freelance
11 roles
Michael O E work experience
A career timeline built from the work history available for this profile.
Microsoft Certified Trainer
Jan 2021 - Mar 2023
Technical Account Manager
Apr 2022 - Sep 2022
Technical Manager | Customer Success Manager | Trainer
Nov 2020 - Jan 2022
Technical Lead | Subject Matter Expert, Microsoft 365 At Tek Experts
Aug 2019 - Oct 2020
Technical Support Engineer Stage 2 (Microsoft 365)
- Manage Microsoft 365 subscription and tenant health.- Setup Microsoft 365 tenancy and subscription.- Manage domains and configure additional domains- Plan identity synchronization by using Azure AD Connect.- Implement directory synchronization with directory services, federation services, and Azure endpoints- Plan security and compliance roles for Microsoft 365.
May 2019 - Aug 2019
Technical Support Engineer, Concierge(Exo, Spo, Odb, Sfb/Teams, Commerce) Office 365
- Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Design and Implement Microsoft 365 Services for Enterprise solution- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Ask customers… Show more - Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Design and Implement Microsoft 365 Services for Enterprise solution- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Ask customers targeted questions to quickly understand the root of the problem.- Plan security and compliance roles for Microsoft 365.- Implement Multi-Factor Authentication (MFA)- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.- Implement directory synchronization with directory services, federation services, and Azure endpoints- Refer to internal database or external resources to provide accurate tech solutions.- Prioritize and manage several open issues at one time.- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.- Manage role allocations by using Azure AD.- Implement Microsoft 365 security and threat management- Plan and Implement migration of on-prem users and groups to the cloud.- Manage Microsoft 365 subscription and tenant health. Show less
Feb 2019 - May 2019
Technical Operations Manager
Renovo Projects Limited
Sep 2014 - Aug 2019
Surveillance Analyst/Ict
Aug 2018 - Feb 2019
It/Database Manager
• Perform all duties and responsibilities to maintain the efficient running of the accounting software, the server, and the network at GreenKey FM Headquarters (HQ) and all GreenKey FM site offices.• Database Management: - Manage and maintain the database settings standards and enforcing control, and as well ensure all data complies with legal regulations• Implement, maintain, and upgrade all applications according to approved recommendations.• Introduce new solutions to improve… Show more • Perform all duties and responsibilities to maintain the efficient running of the accounting software, the server, and the network at GreenKey FM Headquarters (HQ) and all GreenKey FM site offices.• Database Management: - Manage and maintain the database settings standards and enforcing control, and as well ensure all data complies with legal regulations• Implement, maintain, and upgrade all applications according to approved recommendations.• Introduce new solutions to improve existing software.* Manual testing of software to detect bugs or issues before deployments• Provide support for all end users of the system including training, desktop support, and off hours help desk service support for remote end-users.• Proactively develop and revise, as well as periodically review policies, procedures, manuals, e.t.c. as necessary to maintain acceptable service levels.• Recommend purchases and maintain all hardware.• Develop and maintain the high quality service offered to our clients.• Asset Management and Registry.• Critical Analysis. Show less
Sep 2016 - Aug 2018
Customer Service Representative
-Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.-Following through on customers queries (Prepaid and Post-paid) within a minimum time ensuring prompt resolution and feedback-Providing proper information regarding customers account, products and services-Escalation of queries to relevant units and follow up-Account management for post-paid subscribers, including verifying and reconciling account… Show more -Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.-Following through on customers queries (Prepaid and Post-paid) within a minimum time ensuring prompt resolution and feedback-Providing proper information regarding customers account, products and services-Escalation of queries to relevant units and follow up-Account management for post-paid subscribers, including verifying and reconciling account details.-After Sales Support Show less
Sep 2014 - Aug 2015
1 education record
Michael O E education
-
Babcock University Nigeria
FAQ
Frequently asked questions about Michael O E
Quick answers generated from the profile data available on this page.
What company does Michael O E work for?
Michael O E works for Freelance.
What is Michael O E's role at Freelance?
Michael O E is listed as CTO | Microsoft Certified Trainer | Solutions Architect | Microsoft 365 Specialist | Customer Support Manager | Technical Account Manager at Freelance.
Where is Michael O E based?
Michael O E is based in Sheffield, England, United Kingdom while working with Freelance.
What companies has Michael O E worked for?
Michael O E has worked for Freelance, One Works Group, Redington Middle East And Africa, Tekexpertspsv, and Tekexperts Inc.
How can I contact Michael O E?
You can use AeroLeads to view verified contact signals for Michael O E at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Michael O E attend?
Michael O E holds Bachelor Of Science (B.Sc.), Computer Information System from Babcock University Nigeria.
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