- Manage Microsoft 365 subscription and tenant health.- Setup Microsoft 365 tenancy and subscription.- Manage domains and configure additional domains- Plan identity synchronization by using Azure AD Connect.- Implement directory synchronization with directory services, federation services, and Azure endpoints- Plan security and compliance roles for Microsoft 365.

- Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Design and Implement Microsoft 365 Services for Enterprise solution- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Ask customers… Show more - Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Design and Implement Microsoft 365 Services for Enterprise solution- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Ask customers targeted questions to quickly understand the root of the problem.- Plan security and compliance roles for Microsoft 365.- Implement Multi-Factor Authentication (MFA)- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.- Implement directory synchronization with directory services, federation services, and Azure endpoints- Refer to internal database or external resources to provide accurate tech solutions.- Prioritize and manage several open issues at one time.- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.- Manage role allocations by using Azure AD.- Implement Microsoft 365 security and threat management- Plan and Implement migration of on-prem users and groups to the cloud.- Manage Microsoft 365 subscription and tenant health. Show less

• Perform all duties and responsibilities to maintain the efficient running of the accounting software, the server, and the network at GreenKey FM Headquarters (HQ) and all GreenKey FM site offices.• Database Management: - Manage and maintain the database settings standards and enforcing control, and as well ensure all data complies with legal regulations• Implement, maintain, and upgrade all applications according to approved recommendations.• Introduce new solutions to improve… Show more • Perform all duties and responsibilities to maintain the efficient running of the accounting software, the server, and the network at GreenKey FM Headquarters (HQ) and all GreenKey FM site offices.• Database Management: - Manage and maintain the database settings standards and enforcing control, and as well ensure all data complies with legal regulations• Implement, maintain, and upgrade all applications according to approved recommendations.• Introduce new solutions to improve existing software.* Manual testing of software to detect bugs or issues before deployments• Provide support for all end users of the system including training, desktop support, and off hours help desk service support for remote end-users.• Proactively develop and revise, as well as periodically review policies, procedures, manuals, e.t.c. as necessary to maintain acceptable service levels.• Recommend purchases and maintain all hardware.• Develop and maintain the high quality service offered to our clients.• Asset Management and Registry.• Critical Analysis. Show less

-Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.-Following through on customers queries (Prepaid and Post-paid) within a minimum time ensuring prompt resolution and feedback-Providing proper information regarding customers account, products and services-Escalation of queries to relevant units and follow up-Account management for post-paid subscribers, including verifying and reconciling account… Show more -Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.-Following through on customers queries (Prepaid and Post-paid) within a minimum time ensuring prompt resolution and feedback-Providing proper information regarding customers account, products and services-Escalation of queries to relevant units and follow up-Account management for post-paid subscribers, including verifying and reconciling account details.-After Sales Support Show less