To ensure the efficient implementation of North America Citi Supplier Finance deals for platinum clients in both Traditional and Citi Commercial Bank programs. Coordinates with clients and Institutional Clients Group stakeholders to accomplish a successful implementation of the Supply Chain Finance trade strategy.• Leads correspondences between the internal stakeholders and clients through weekly meetings and email.• Promotes client development via video conference training.• Establishes the data transport connectivity builds of various data transfer types with client specified encryptions.• Create and maintain meeting agendas, minutes, and manage takeaways and milestones.• Maintain project plans, create program timelines, and track resource capacity throughout the program life cycle.• Ensure the completion of business won processes, such as Know Your Customer (KYC) and fully executed contracts.• Identify, resolve and manage client issues.• Assist clients with queries regarding the creation and transmission of payment Instruction files.

Facilitated the onboarding of Private Equity, Managed Accounts, and FoF Custody funds for Tier 1, Tier 2, and Tier 3 clients. Liaised with cross-functional stakeholders’ and clients to achieve successful onboarding of various investment strategies and coordinated client meetings and internal conference calls.• Provided oversight and accountability for daily output of the Alternative Investment Services (AIS) Client Services Administrator Onboarding.• Primary point of contact for client onboarding, internal queries, and non-routine onboarding matters.• Perform initial client assessment and analysis to begin onboarding process for capital markets.• Ensured smooth and accurate account opening process across the product suite of AIS clients.• Ensured the completion of business won processes, such as Know Your Customer (KYC).• Initiated correspondence between the internal stakeholders and clients through weekly meetings and email.• Utilized Waterfall methodology; however, Agile adept. • Identified and resolved issues and manage the client through the new business onboarding process.• Identified and oversee the assigned tasks of all service teams during the onboarding process.• Liaised with cross-functional stakeholders’ and clients to achieve successful onboarding of various investment strategies.• Created and maintained meeting agendas, minutes, and managed takeaways and assigned deliverables.• Maintained project plans, created project timelines, and tracked resource capacity throughout the project life cycle. • Investigated inconsistencies between received documentation and tracking systems.• Established and ensure client satisfaction measurements are met.• Influenced operational efficiencies.

Oversaw accurate and timely completion and submission of hedge fund transactions into proprietary and .net systems.• Prepared the subscription, redemption and transfer documentation while ensuring all trades are promptly and accurately executed.• Liaised with clients, Investment Managers, Fund Administrators and internal departments to ensure compliance for each executed trade.• Mitigated risk by ensuring all the Bank of New York Mellon processes and procedures were followed precisely.• Provided resolution to client’s requests and escalated high-level inquiries to management to facilitate corporate decision making, while identifying opportunities to streamline procedures.• Entered data into various reporting systems (AIS Dashboard, Inform, BNY Mellon Connect).• Volunteered for high-level Ad Hoc projects and system testing.• Aggressively pursued necessary documentation from associated parties to finalize trades in a timely fashion.• Wired process related fees for subscriptions and redemptions.• Created billing reports and distributed to clients.

Generated reports for hedge fund assets under the custody the organization.• Complied and executed all AIS Custody Reporting procedures and policies.• Displayed extensive knowledge of AIS Custody Reporting tools and resources (LAMP and AIS Dashboard).• Prepared, analyzed, and completed the physical files for AIS Custody Reports, while confirming all information is both timely and accurate.• Entered data into the report generating system, LAMP.• Coordinated with New York, New Jersey and Delaware Custody management offices to update and improve procedures, while providing support to Custody Administrators.• Attended monthly conference calls with clients and leverage providers to answer general inquiries and completing special requests.• Documented written general procedures for leveraged and non-leveraged funds, as well as cross-training all staff on operational processes and changes.• Directed and supervised training for new hires, as well as remodeled training for all administrators.• Interacted and motivated AIS Custody Team to insure seamless work flow.• Expedited client issues and escalated research to resolve in a professional and timely manner.• Developed and managed complex excel-based financial models.• Manipulated existing spreadsheets to adapt to current need.• Created various procedures to increase efficiency.• Generated Custody Holding Reports for both leveraged and non-leveraged hedge fund portfolios.• Conducted cash reconciliation monitoring and trade break report monitoring for inconsistencies.• Generated Ad Hoc reports and procedures.

• Facilitated and monitored multiple account transfers which coincided to a 12 billion dollar monetary transfer projects.• Initiated daily communications with various Contra Firm representatives to promote a timely transfer of funds.• Created, maintained, and monitored various Microsoft Excel spreadsheets to arrange financial data for ease of comprehension and asset reconciliation.• Collaborated with team members and Client Service Groups to solve uncommon issues• Participated in special projects as needed.• Maintained multiple logs regarding the progress of each account.

Processed trade instructions for Tier 1 clients using Bloomberg, SWIFT, Excel based financial models, and other AIS proprietary systems.• Performed monthly Swap & Option functions i.e. resets, assignments, and exercises.• Reconciled and analyzed reports for several funds comparing information received from Clients.• Maintained regular communication with Clients/Advisors to expedite the resolution of any issues or concerns.• Calculated the daily Net Asset Value (NAV) by verifying pricing sources and related reports from accounting system while exercising Generally Accepted Accounting Principles (GAAP) standards.• Documented written procedures for several funds, as well as cross-trained staff on operational processes and changes.• Developed and managed complex Excel-based financial models.• Developed management tools to quantify, measure, and monitor work processes.• Extract data from Bloomberg terminal and others various systems for processing.• Managed and reconciled the General Ledger and General Journal for each hedge fund.