Michael Obuch Email and Phone Number
Michael Obuch work email
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Michael Obuch personal email
A multi-talented manager with twenty years of experience in many different industries. Frequently promoted due to successful outcomes in positions: developing workforce, driving customer service and exceeding performance objectives. Additionally, an experienced entrepreneur who started and operated a logistics business which has proven successful and profitable.
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Delivery Driver And Service ProviderUpsNoblesville, In, Us -
Delivery Driver / Service ProviderUps Jun 2017 - PresentIndianapolis, Indiana AreaPackage Car Delivery Driver
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Route Delivery DriverFedex Ground (Kenlou Enterprises Inc.) Jan 2016 - PresentIndianapolis, Indiana AreaAfter six years of owning and operating my small fleet of FedEx Ground package cars, I decided to sell my business. However, I continue doing what I love to do; delivering items to customers in a FedEx Ground package car. I am a senior pickup and delivery package car driver servicing various Indianapolis zip codes. Every day, I leverage what I have learned throughout my entire career to safely, effectively and efficiently take care of my customers. Here's to waking up every day and doing something that I love to do.
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Owner, PresidentBracken Inc. (Fedex Ground) Mar 2010 - Jan 2016Noblesville, InIndependent Contractor, FedEx Ground- Successfully raised the capital necessary to procure several FedEx pick-up and delivery routes.- Recruited, hired, trained and managed 4 pick-up and delivery route drivers.- Purchased and operated a fleet of 4 delivery trucks 264 days per year.- Maintained a service level of 99.3% or better month after month.- Grew revenue for FedEx and myself through high-touch customer service and relationship building.- Served in a lead role with FedEx Ground Safety Committee: facilitated meetings and incentive programs.- Sold my business for a profit in January 2016. I continue driving package cars with FedEx Ground as a Senior Pickup and Delivery Driver.
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Director, Call Center OperationsLifemasters Supported Selfcare Feb 2008 - Aug 2009Indianapolis, In- Responsible for overall management and leadership of site call center operations (175 seats)- Accountable for planning and budgeting of operational and strategic initiatives- Drove client satisfatcion, contract adherence, performance guarantees and growth of existing buisiness to drive revenue- Company downsized and then filed for bankruptcy in 2009 -
Sr. Manager, Call CenterTesoro Petroleum Companies Inc. Sep 2005 - Feb 2008San Antonio, Texas Area- Operations manager for 27-seat contact center supporting Billing, Accounts Payable and Marketing- Accountable for vision, strategy and growth of the contact center- Created, validated and presented performance metrics and reports measuring team deliverables- Analyzed trends and implemented strategies to improve service, productivity and profitability -
Manager, Information Solutions Help DeskH.E.B. Grocery Company Jul 2000 - Sep 2005San Antonio, Texas Area- Accountable for daily operations of a 50-seat, 24x7x365 help desk which handled 300,000 annually- Managed, coached and evaluated 2 supervisors and 30 technicians- Developed and executed ongoing strategy regarding people, process and tools- Coordinated and supported large, multi-phase projects regarding process and technology implementation -
ManagerBrylane Llc Oct 1994 - Jun 2000San Antonio, Texas Area- Responsible for daily call center operation regarding service goals: Average Speed of Answer, Efficiency, Busy Percentage, Abandon Percentage, Average Handle Time, Call Quality and Customer Service- Directed 300+ teleservice representatives including a management team consisting of 6 sales team leaders and 2 supervisors- Analyzed historical call volume data to determine current & future staffing needs- Developed performance standards for associate merit evaluations- Accountable for meeting promotional sales goals in excess of $5 million
Michael Obuch Skills
Michael Obuch Education Details
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Telecommunications, Sales & Management -
Munster High School
Frequently Asked Questions about Michael Obuch
What company does Michael Obuch work for?
Michael Obuch works for Ups
What is Michael Obuch's role at the current company?
Michael Obuch's current role is Delivery Driver and Service Provider.
What is Michael Obuch's email address?
Michael Obuch's email address is ob****@****att.net
What schools did Michael Obuch attend?
Michael Obuch attended Ball State University, Munster High School.
What skills is Michael Obuch known for?
Michael Obuch has skills like Sales, Software Documentation, Call Centers, Process Improvement, Leadership, Strategy, Project Management, E Commerce, Team Leadership, Cross Functional Team Leadership, Human Resources, Management.
Who are Michael Obuch's colleagues?
Michael Obuch's colleagues are Nicole James, Alexander Rodionov, Brian Overall, Quashawn Rome, Emanuel Arambula Velazquez, Alfredo Fontana, Knight Cole.
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Mike Obuch
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