Michael Odeyemi Email & Phone Number

Lagos State, Nigeria

Strategic Planning and Execution: Develop and implement business development strategies that align with company goals.Market Research and Analysis: Conduct comprehensive market research to identify new opportunities, assess market trends, and analyze competitor activities.Client Relationship Management: Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty.Sales and Revenue Growth.Partnership Development: Identify, negotiate, and secure strategic partnerships to expand market reach and drive business growth.Cross-Functional Collaboration: Work closely with marketing, product development, and operations teams to align business development efforts with company objectives.Performance Tracking and Reporting: Monitor and report on business development performance metrics, providing insights and recommendations for continuous improvement.

Lagos State, Nigeria

Lagos

Scope Markets is a multiple award-winning Global Leader in providing Online Trading Platform. With over 300 financial instruments in forex, spot metals and CFDs on US and UK stocks and commodities, Scope Markets serves both retail and institutional customers from various countries in Europe, Asia, and Africa, with offices worldwide.My responsibilities include:• Train and supervise members of the team and work with their supervisors to ensure they are effectively managed. Developing teamwork where sharing information in the department as well as to achieve the team objectives. Managing the daily workload within the team, focus on delivering quality service to clients both internal and external.• Training of clients (beginner and advanced).• Developed aggressive sales/retention strategies based on customer feedback.• Handling client relationships to foster lasting relationships.• Liaising with the Back Office Team providing operational and back-office support, completing the client on boarding process, Multi-task roles and prioritize workload.• Executive sales and closing deals with high-net-worth clients.• Business/Market development.• Facilitate sales presentations and communications for upcoming joint venture opportunities and collaborative business efforts.• Identify ways to build brand awareness through engaging campaigns that establish the company reputation, incite curiosity and inform potential customers.• Account & Sales Management.• Daily market news briefing and analyses.• Presenting analysed customer behaviour reports.• In-depth knowledge of FX market/product suite as well as great accuracy and attention to details.

Lagos, Nigeria

• In-charge of responding professionally to customers emails, while upholding a high level of customer satisfaction.• Liaising with Developers Team to enhance products and delivery of services.• Generating new development plans for sports betting development in Nigeria that focuses on market analysis, market growth, and customer retention, and agents acquired.• Generating content for the marketing plans, developing, and implementing effective marketing communication campaigns for the growth of the organization.• Conversing with enquiries via live chat channels.• Assisting in the production of on-going competitor analysis, and reporting, with particular reference to pricing/bonus, presentation, and promotion.• Reach out to client/agent leads through cold calling.• Constantly contributing to team effort on productivity by accomplishing related results as needed.• Referring unresolved customers queries to relevant department(s) with necessary information attached and follow-up of same.• Providing feedbacks on the efficiency of the customer service process, and ensure customer satisfaction, and provide professional customer support.Accomplishments:I have also been assigned several leadership duties and recognized as the team lead.I have been recognized and awarded as one of the best staff for several months, due to outstanding, and quality service rendered.Improving the ability of each staff in the team which in-turn ensures an excellent monthly KPI for the entire team.Also, help the company in formulating various ideas and policies which drove further attainment of company’s major objectives.

Lagos

• Assist in deactivating Value-Added Service which cannot be deactivated by front-end agents, while also contacting vendors as to products which cannot be deactivated from back-end department.• Identify and resolve queries, at first call, arising from customers as they relate to services provided by the company whilst maintaining the acceptable service quality standard.• Escalate and follow-up customers query(s) to relevant department(s) with necessary information attached.• Educate and Up-sale existing and new products and services to customers.• Liaise with Value Added Service Vendor as to the status of portals.• Authenticate request for refunds and effect such requests.Accomplishment:I have been drafted in several departments such as credit refund, VAS and ad-hoc committees as a result of my exceptional monthly KPI percentage.

Lagos, Nigeria

• Identify and facilitate satisfactory resolution to queries, at first call, arising from customers as they relate to services provided by the company whilst maintaining the acceptable service quality standard.• Constantly contributing to team effort on productivity by accomplishing related results as needed.• Referring unresolved customers queries to relevant department(s) with necessary information attached and follow-up of same.• Educate and Up-sale existing and new products and services to customers.Accomplishment:I was recognized and awarded as one of the top ten best agents nationwide for the year 2015 due to outstanding, and quality service rendered.

Advance Diploma, Business Administeration, Distinction

Bachelor Of Science - Bs, Accounting

Activities and Societies: Football