Community And Operations Manager
CurrentResponsible for the day-to-day operational management, acting as the face of the development for the residents, managing the team and enhancing the overall resident experience. Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and are delivered timely.Ensuring residents, clients and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary management on site, an excellent customer experience and align with urbanbubble’s operational standards and comply with key regulations, including RICs, ARMA-Q and H&S.Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management. To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff.To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and performance reviews.To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in line with escalation procedures.To assist with the recruitment, training and developing of talent.
