Development of Sera.ai-a revolutionary health policy formulation expert assistant.

-Represented iPos vision at stakeholders, partners and investors level-Built strategies to speed up customers, lowered customers acquisition costs and minimized attrition rates-Built an excellent account management system and ensured customer satisfaction-Worked with management to identify project needs to raise system awareness and competitiveness in the market-Built large scale partnerships, managed and handled relationships with high level customers with new projects-Developed and updated SOPs and implementation guidelines, including training, customer acquisition and support-Led cross-functional teams to deliver on-time product launches from first prototype to tooling release-Collaborated with Engineering, quality, Marketing, industrial design and consumer insight teams to ensure flawless development and execution

-Supported the team in designing strategy and setting up meaningful targets for the overall project success-Lead the team in retailer’s recruitment, installations and effective training to clients-Developed retailer’s profile and ensured recruitment, mobilization, training, uptake and long-term maintenance of the iPos platform-Ensured smooth transitioning of teams from one task to the next-Collaborated with the business development, engineering and operation team to achieve project goals-Managed iPos team of trainers, its deployment and follow up on their day to day activities and deploy daily resources accordingly-Ensured continuous feedback from customers experience and formulation of solutions.-Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.-Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.-Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.-Managed conflict resolution among team members, fostering a positive and collaborative work environment.

-Lead the warehouse team in order solicitation and deliveries.-Set up the warehouse layout and effective space utilization.-Developed store strategies to raise customers pool, expand store traffic and optimize profitability.-Managed stock control and reconcile with data storage system.-Liaised with clients, suppliers and transport companies to achieve efficient operations.-Processed projections for new stock to be procured.-Trained, guided and evaluated warehouse workers, increasing performance and productivity rates.-Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness.-Dispatched and assessed product quality, achieving outstanding customer satisfaction.-Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.-Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.-Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.-Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.-Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.