Michael Ogunbanjo Email & Phone Number

Basildon, GB

Basildon, England, United Kingdom

Ensuring IT systems meet the required quality standards before deployment.Ensuring the stability, reliability, and usability of Y2 SaaSConfiguration of Y2 POSIdentifying issues and optimizing performance of Y2 SaaS

Basildon, England, United Kingdom

Lekki, Lagos State, Nigeria

Lagos State, Nigeria

• Delivered prompt and effective technical support to resolve hardware and software issues for regional office staff.
• Achieved a significant reduction in downtime by implementing efficient troubleshooting processes, ensuring uninterrupted workflow for end-users.
• Implemented robust security protocols and protocols to safeguard the network against potential threats and vulnerabilities.
• Overseeing the integration of new software solutions, streamlining business processes for regional teams.
• Implemented automated data backup and recovery systems to ensure data security and continuity of operations.
• Maintaining detailed records of IT systems, configurations, and support activities.

Ikeja, Lagos State, Nigeria

• Duties & Achievements
• Enhanced the quality of IT products and services through system analysis which improved business practices.
• Analysed the design of technical systems and business models to which increased sales by 20%
• Utilized IT data for business insights and forecasting which helped grow product sales.
• Founded technological solutions to business requirements and product design
• Produced reports on business application development and implementation which enhanced user product experience.

Ibadan, Ogun State, Nigeria

• Examined and analysed existing IT infrastructure systems through system auditing which led to the design and development of new media consoles.
• Collaborated with developers, testers and end-users to ensure technical system compatibility which led to system optimization.
• Conducted requirement analysis testing and prepared proposals for replacement systems.
• Provided troubleshooting services for internal and external users while working at help desk.
• Initiated the use of customer relationship management software to resolve discrepancies involving customers, this reduced the number of complaints tickets drastically.
• Managed operations of the new media broadcasting gadgets, storage and retrieval of gadget data using SQL.

Oyo, Nigeria

• Installed routers and configured switches on the network to ensure maximum user accessibility
• Monitored network capacity and performance, as well as diagnosis and troubleshoot Microsoft windows server software and hardware issues.
• Liaised with IT manager and departmental heads as required to improve internal IT system architecture.
• Trained end users on hardware functionality and software programs.
• Provided technical assistant to employees, developed network resources and trained support personnel.
• Constantly surfed for technological advancement in IT and adopted & implemented this advancement to existing system.

Abeokuta North, Ogun, Nigeria

• Designed, developed and deployed an e-Recruitment portal towards undergraduate project.
• Debugged software codes and initiated pen-testing procedures on designated websites
• Maintained and updated several state owned websites.
• Attended seminars and workshops on information technology

Bachelor Of Science - Bs, Computer Science, Second Class Upper

Activities and Societies: ♣️Nigeria Association of Computer Science Students (NACOSS) 💻♣️Sport Team ⚽ 🌚 PR Strategist 🗣️

Diploma, Computer Systems Networking And Telecommunications, Distinction