Michael Ogunwumi Email & Phone Number

Washington D.C. Metro Area

• Reported to the Vice President of Ticket Sales & Service. Responsible for overseeing the planning and execution of membership events for Season Plan Holders of the Washington Nationals.
• Led the development team tasked with the Red Carpet Rewards Loyalty Program expansion through increased focus on fan engagement while delivering memorable experiences and items.
• Designed and created content for the Nationals’ season plan holder website.
• Deployed all email communications for Season Plan Holders, including RSVP instructions for all membership events and a monthly newsletter.
• Successfully managed promotional item orders and vendor relationships.
• Responsible for the in-game management, staff scheduling, and general maintenance of the Washington Nationals’ Season Plan Holder Lounge and Red Carpet Rewards Center, areas within Nationals Park dedicated to fan.

Washington D.C. Metro Area

• Reported to the Director of Ticket Services. Served as primary point of contact for Season Plan Holders for all issues related to Red Carpet Rewards Loyalty Program.
• Maintained and organized the daily scheduling and tracking of all hospitality areas in Nationals Park, crucial to the daily overall success within the sales and operations departments.
• Vetted and evaluated account executive candidates for the client services’ department.
• Managed suite contracts with all premium, traditional, and corporate sponsorship accounts through the loyalty program.
• Delivered oversight of 3 different fan email inboxes managing communication with the front office.
• Promoted to Manager after successfully delivering targeted results aligned with the organization’s shift to a season ticket membership model, thus greatly improving marketing and fan engagement initiatives.

Washington D.C. Metro Area

• Reported to the Director of Ticket Services. Served as primary point of contact for Season Plan Holders for all issues related to Red Carpet Rewards Loyalty Program.
• Responsible for processing and maintaining over 200 Season Plan Holder accounts.
• Resolved client issues and concerns across the organization.
• Created attractive lifetime experiences for Season Plan Holders through seat relocation, on-field activities, game day services, and off-season account maintenance and courtship.
• Enhanced RFK Stadium to Nationals Park transition experience for Season Plan Holders through stadium tours, seat visits and other related activities.
• Exceeded the department’s 85% annual renewal goal by achieving an 89% renewal rate during the 2007 to 2010 seasons.

Washington D.C. Metro Area

• Reported to Director of Inside Sales. Sold seasonal, partial, and group ticket plans to a variety of clients, including previous ticket buyers, businesses, and places of worship in the DC Metropolitan area.
• Continually prospected, created new business leads, and developed new relationships through face-to-face meetings, email correspondence, and phone communications.
• Generated revenue of over $50,000 in season, single game and group ticket sales.

Bowie, MD

Reported to Assistant Marketing Director. Served as integral part of the community outreach program for the Bowie Baysox, managing events, appearances, promotions, and sales.

Tualatin, Oregon

• Participated in an intensive sports career training program with the industries' preeminent executive development company which included a sports marketing campaign with the Cincinnati Reds.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Bachelor Of Arts - Ba, Criminal Justice And Corrections