Michael Ohai Email & Phone Number

Draper, Utah, United States

Protect the Legal, Financial and Moral wellbeing of the company.Communicate account information and negotiate payment plans with customers.Collect delinquent accounts from 10-89 days delinquent.Build rapport with current customers Manage Portfolio/ Track and Review Loss accounts.Establish benchmarks and goals for their individual portfolio.Follow account.

South Jordan, Utah, United States

Oversaw a team of eight accounts receivable staff.Made effective credit decisions to protect company assets.Reviewed A/R aging and assist team in resolving past due items.Improved credit management and in house collections.Coordinated with sales and customer service teams to maintain good relationships and provide excellent customer service.Maintained and.

Greater Salt Lake City Area

Approved and assign credit limits and payment terms for all new Dealer Applications and Credit Applications by reviewing available industry and account history, trade group reports, credit references and available financial statements.Manage daily credit hold release.Manage collections for all dealer accounts and sales rep accounts, including collection.

Draper, UT

Reconciled key accounts and sales rep samples during first six months on the job, improving the account aging and the accuracy of the account balances.Identified and implemented best practices for department, leading to sustained improvements in customer aging, more on-time releases of orders for shipment and increased revenue. Assisted Controller in.

Showed strong aptitude with more complex data sets and the increased demands of working with larger accounts and was promoted to manage accounts receivable for key accounts in North America.Maintained key accounts, including the timely release of orders, account reconciliations and follow-up with U.S. and Canadian customers on payment and billing.

Reviewed new and existing accounts to establish credit limits and terms, including analyzing financial statements, industry credit reports, account payment history, and changes in order sizes. Checked references in order to minimize company’s financial exposure.Collected payments or obtained promises to pay on past-due dealer accounts, including.

Reviewed clients’ accounts payable procedures and files, searching for potential areas of recovery for clients, such as duplicate payments, overpayments, pricing, missed discounts, and sales and use tax.Researched potential duplicate payments and overpayments made by clients to their vendors. Identified root cause of duplicate payments and overpayments.

Provided telephone service to businesses and individual customers by tactfully reviewing accounts.Collected payments or obtained promises to pay on past due business and individual accounts, increasing company revenue. Met or exceeded individual collection goals.Ran aging reports on accounts to determine number of past due accounts and volume of past due.

Provided tactful telephone service to credit card holders.Collected payments or obtained promises to pay on past due individual credit card accounts, increasing revenue for the company. Met or exceeded individual collection goals in helping meet team goals.Advised customers who were experiencing financial difficulties.Structured payment schedules.

Provided tactful telephone service to loan customers.Collected payments, or obtained promises to pay on past due mortgages, thereby increasing revenue for the company. Met or exceeded individual collection goals in helping meet team goals.Counseled customers in cases of financial hardships.Structured payment schedules including the authority to approve.

Provided friendly, helpful customer service.Consistently met or exceeded sales goals by taking the time to listen to customers’ needs and concerns, allowing me to use my product knowledge to match customers with products that best met their needs.Processed film and printed photographs.Photographed customers for portraits and passport photos.

Business Data Analytics Professional Certificate

(In progress. Expected completion December 2020)

B. S, Economics

money and banking, business/investment finance, international monetary relations, accounting, quantitative methods, microeconomics.