Michael Ohai Email & Phone Number

Draper, Utah, United States

Protect the Legal, Financial and Moral wellbeing of the company.Communicate account information and negotiate payment plans with customers.Collect delinquent accounts from 10-89 days delinquent.Build rapport with current customers Manage Portfolio/ Track and Review Loss accounts.Establish benchmarks and goals for their individual portfolio.Follow account handling requirements established by management.Review and process paperwork (Extensions, Loan Edits, Due Date Changes).Review potential 90+ Loss accounts with their AVP.

South Jordan, Utah, United States

Oversaw a team of eight accounts receivable staff.Made effective credit decisions to protect company assets.Reviewed A/R aging and assist team in resolving past due items.Improved credit management and in house collections.Coordinated with sales and customer service teams to maintain good relationships and provide excellent customer service.Maintained and reviewed current A/R processes and controls to protect company assets and employees.Analyze simple to complex problems and assisted team with solutions.Developed, coached and trained staff to improve processes to absorb new responsibilities and tasks.Oversaw employee incentive program.Oversaw and monitored phone systems.Supported treasury manager in process improvements and projects.

Greater Salt Lake City Area

Approved and assign credit limits and payment terms for all new Dealer Applications and Credit Applications by reviewing available industry and account history, trade group reports, credit references and available financial statements.Manage daily credit hold release.Manage collections for all dealer accounts and sales rep accounts, including collection calls, negotiating and securing payment on past due balances, account reconciliations and follow-up on payment and billing discrepancies. Minimize bad debt by staying current with potential delinquent accounts.Generate AR management reports, including analysis.Daily supervision, training & development of direct reports.Consistently met or exceeded collections goals prior to ERP system changeover and change in organizational structure. Led push to return AR aging to normal levels post-ERP system changeover.

Draper, Ut

Reconciled key accounts and sales rep samples during first six months on the job, improving the account aging and the accuracy of the account balances.Identified and implemented best practices for department, leading to sustained improvements in customer aging, more on-time releases of orders for shipment and increased revenue. Assisted Controller in determining proper credit limits and payment terms for key accounts by reviewing account history, Dun & Bradstreet reports and available financial statements.Trained new hires and junior team members on systems and department procedures.Supervised 2 to 3 indirect reports on multiple special projects, as well as limited supervision of daily operations.Maintained key accounts, sales rep accounts, warranty and promotional accounts, including the timely release of orders, account reconciliations and follow-up on payment and billing discrepancies. Escalated collection efforts on non-paying and non-responsive accounts, including placing orders on hold, notifying sales reps and reaching out to supervisor-level contacts within customers’ organizational structure.Processed and tracked approved customer chargebacks and special deductions.Handled customer post-audit deductions, including researching and processing valid audit claims, as well as disputing invalid claims. Successfully disputed post-audit claim from Amazon, saving the company $20,000.Processed monthly commission deductions on sales rep sample accounts.

Showed strong aptitude with more complex data sets and the increased demands of working with larger accounts and was promoted to manage accounts receivable for key accounts in North America.Maintained key accounts, including the timely release of orders, account reconciliations and follow-up with U.S. and Canadian customers on payment and billing discrepancies. Assisted Credit Manager in determining proper credit limits and payment terms for key accounts by reviewing account history, industry reports and available financial statements.Collected payments or obtained promises to pay on past-due dealer accounts, including negotiating payment plans, thereby increasing company revenue. Helped to meet or exceed department collection goals.Escalated collection efforts on non-paying and non-responsive accounts, including placing orders on hold, notifying sales reps and reaching out to supervisor-level contacts within customers’ organizational structure.Processed and tracked approved customer chargebacks and special deductions.Worked with both U.S. and Canadian Sales staff to resolve billing issues with their accounts.Reconciled customer (key) accounts and prepared reports to facilitate customer payments and resolution of outstanding billing issues.Updated spreadsheets for U.S. and Canadian business.Served as key contact and trainer for M3 with Credit staff in U.S. and Canada.Assisted Credit Analysts by working with Sales and Customer Service to process credits, debits and adjustments for customer accounts.Prepared month/year end statistical data for U.S. and Canadian business, following procedures guidelines.Assisted in month-end reconciliation processing by providing copies of miscellaneous Credits/Debits.

Reviewed new and existing accounts to establish credit limits and terms, including analyzing financial statements, industry credit reports, account payment history, and changes in order sizes. Checked references in order to minimize company’s financial exposure.Collected payments or obtained promises to pay on past-due dealer accounts, including negotiating payment plans, thereby increasing company revenue. Helped to meet or exceed department collection goals.Escalated collection efforts on non-paying and non-responsive accounts, including placing orders on hold, notifying sales reps and reaching out to supervisor-level contacts within customers’ organizational structure.Reconciled dealers’ accounts payables with company’s accounts receivable as needed.Processed invoice adjustments for pricing discrepancies, short shipments, over shipments, and freight costs.Created manual invoices and credit memos for dealers’ and sales representative accounts as needed.Deposited checks and applied dealer payments quickly and accurately on a daily basis.Maintained deposit logs and exception file for month-end closing.Wrote a training manual with documented procedures for Accounts Receivable.

Reviewed clients’ accounts payable procedures and files, searching for potential areas of recovery for clients, such as duplicate payments, overpayments, pricing, missed discounts, and sales and use tax.Researched potential duplicate payments and overpayments made by clients to their vendors. Identified root cause of duplicate payments and overpayments, allowing recovery of confirmed duplicate payments and overpayments, thus increasing clients’ as well as PRG-Schultz revenue.Reconciled clients’ accounts payables with clients’ vendors’ accounts receivable when needed.Wrote reports detailing client recoveries and recommendations for improvements in clients’ accounts payable procedures.

Provided telephone service to businesses and individual customers by tactfully reviewing accounts.Collected payments or obtained promises to pay on past due business and individual accounts, increasing company revenue. Met or exceeded individual collection goals.Ran aging reports on accounts to determine number of past due accounts and volume of past due account balances.

Provided tactful telephone service to credit card holders.Collected payments or obtained promises to pay on past due individual credit card accounts, increasing revenue for the company. Met or exceeded individual collection goals in helping meet team goals.Advised customers who were experiencing financial difficulties.Structured payment schedules, including the authority to re-age arrangements.

Provided tactful telephone service to loan customers.Collected payments, or obtained promises to pay on past due mortgages, thereby increasing revenue for the company. Met or exceeded individual collection goals in helping meet team goals.Counseled customers in cases of financial hardships.Structured payment schedules including the authority to approve forbearances. When payment schedules were not an option, reviewed loss mitigation options with customers, including short sales and deed-in-lieu.Prepared mortgages for submission to foreclosure when all other options had been exhausted.

Provided friendly, helpful customer service.Consistently met or exceeded sales goals by taking the time to listen to customers’ needs and concerns, allowing me to use my product knowledge to match customers with products that best met their needs.Processed film and printed photographs.Photographed customers for portraits and passport photos.

Business Data Analytics Professional Certificate

(In progress. Expected completion December 2020)

B. S, Economics

money and banking, business/investment finance, international monetary relations, accounting, quantitative methods, microeconomics.