Michael Ohara Email & Phone Number

La Vergne, Tn, Us

Brentwood, Tennessee, United States

Janesville, Wisconsin, United States

•Develop 30+ Standard Operating Procedures for IT processes and procedures, which automates training for 2,000 employees. •Cultivate 10 vendor relationships and negotiate contracts for procurement of hardware and software solutions, saving $800,000.•Deploy Mitel Softphone application on laptops for 2,000 employees within 2 weeks, improving remote work efficiency during COVID-19.•Identify computer crash from anti-virus software effecting 800 employees and initiate transition to new platform.•Support escalation of problems, diagnosis, and issue resolution for antivirus, teams, and quality of service.•Install, configure, and maintain 26 Teams Rooms, improving user experience for video conferencing.•Configure 100+ servers across 50 stores to optimize VMware management and resource allocations, enabling local DNS and POS servers.•Perform software installations and upgrades to Windows systems to enhance performance and optimize server configurations.

Rockford, Illinois, United States

•Improved equipment uptime 95% by conducting proactive preventive maintenance and inspections.•Consulted 120+ accounts overseeing technical disputes, achieving 100% customer satisfaction rating.•Analyzed customer tickets and created inventory tracking system, reducing downtime from 3 days to 1 day. •Minimized operational expenses by $15,000 annually through efficient inventory management.•Created new reports to streamline processes by documenting service repair procedures, which was implemented across the region.

Madison, Wisconsin, United States

•Enhanced system performance by troubleshooting and resolving 500+ software and hardware issues.•Purchased and allocated 15,000 products in inventory and assets management.•Coordinated with vendors on warranty claims for faulty equipment, saving $7,000.•Developed and implemented knowledge base document to improve technical training department wide.•Streamlined IT support processes, resulting in a 65% increase in user satisfaction ratings and 75% faster response times.

Poplar Grove, Illinois, United States

Improved equipment uptime 85% by conducting regular preventive maintenance and timely repairs.•Enhanced performance by troubleshooting, diagnosing, and repairing 2000+ systems.•Installed and configured new equipment for 110 customers, resulting in a 95% customer satisfaction rating.

Machesney Park, Illinois, United States

•Assisted in designing and implementing custom data solutions tailored to client requests.•Researched and implemented new hardware and software for network and data communications.

Machesney Park, Illinois, United States

•Managed 10 vendor relationships, negotiating 100+ contracts for hardware and software purchases, saving $60,000 annually.•Resolved 500+ tickets annually and escalated problems with knowledgeable support and quality service. •Executed upgrades to Windows system hardware and software, improving productivity of 250 employees.•Installed and configured local area network (LAN), wide area network (WAN), and Internet systems.•Coordinated with 500 external service providers during planned outages or emergency situations, ensuring swift resolution times. • Created 25 Standard Operating Procedures for system configuration and troubleshooting. •Enhanced communication capabilities by implementing knowledge base for devices and chat messaging.•Initiated and distributed data backups to storage centers to avoid massive data loss and managed disaster recovery operations.

Belvidere, Illinois, United States

Glenview, Illinois, United States

Served as Operation Specialist | Operation Desert Shield | Operation Desert Storm | Navy Commendation 6th Fleet for the United States Navy.