Michael Okoli Email & Phone Number

Ilorin, Kwara, Nigeria

Kwara, Nigeria

• Primary interfaced between the company and her subscribers
• Managed customer enquiries and ensured complete capture of needs while escalating for immediate resolution.
• Up-sold and cross-sold company products and services to prospective and existing customers.
• Maintained quality and excellent customer service in conformance with Company vision.
• Resolved all first level customer queries and followed up on unresolved customer issue.
• Evaluated and managed interactions with… Show more

Delta, Nigeria

• Prepared and delivered assigned lessons to students of diverse age groups.
• Decreased teaching aids cost by 50% by introducing technology advanced-based learning.
• Implemented Two Way Communication, an initiative that encouraged students to take equal part during lesson impartation and class discussions.
• Increased the number of students completing assignments on time by 40% by employing group studies initiative

Ilorin, Kwara, Nigeria

• Redesigned and implemented a more effective testing procedure on animals which provides for a safe environment for them.
• Assisted in the general lab and clerical duties, increasing overall efficiency by 40%.
• Pioneered a Total Productive Maintenance regimen that decreased equipment downtime chances from 5% to 0%.
• Created 100% error-free documentationIntroduced a FIFO reagent storing system, reducing waste by 23%.

Yola, Adamawa, Nigeria

• Initiated 5-S system for sorting out & reorganizing equipment, decreased searching time by 50%.
• Streamlined laboratory procedures 30% by managing an effective inventory system for supplies and equipment.
• Used Laboratory Information Management System to manage 15+ patient samples per day.
• Worked directly with clinicians to provide clear information beyond documentation.
• Achieved success in providing closure to an extremely complex blood test employing insight and relevant… Show more
• Achieved success in providing closure to an extremely complex blood test employing insight and relevant electrophoresis knowledge.