* Developing and overseeing SMART (specific, measurable, attainable, relevant, time-based) metrics for infrastructures, software, and storage* Ensuring strategic capacity planning and directing all of the IT department, including; directly supervising employees and managing employees’ concerns and performances* Communicating with the technology team and other departments as collaboration requires* Determining business requirements for IT systems* Identifying and eliminating security vulnerabilities with strategic solutions that increase data security* Directing and supporting the implementation of new software and hardware* Identifying and recommending new technology solutions* Overseeing departmental finances, including budgeting and forecasting* Responsible for planning, directing, leading, organizing and operating within yearly budgets* Recruiting and training staff members with defined job responsibilities* Oversee the implementation of new operations sites and managing key accounts and prospected new business opportunity* Provide technical sales support and assisting with generating business proposals* Execute solid understanding of the meaningful financial metrics, driving the company business and utilizing the information to manage the business* Lead the delivery of continuous improvement initiatives by partnering with functional representatives and IT departments * Act as a data steward for Key Performance Indicators for projects; process business indicators and analytics as needed for core processes* Evaluate interdependencies between stakeholders, systems activation, service management solutions and define systems acceptance criteria for product solutions* Develop lasting relationships with partners for optimized systems integration, and respond to questions and concerns from stakeholders and executive managements with supporting research and recommendations* Implementing executive policies and reporting to the A and C-suite level

Responsibilities:• Gathered and documented requirements from clients; managed internal and external stakeholders representing various departments through engagements, surveys, requirements gathering workshops and analyzing business needs• Developed use cases and documented business processes to highlight various scenarios for reporting KPI information.• Conducted impact analysis to highlight the effect of various solution alternatives and their associated impact on business processes• Performed data mapping, process mapping, project resource management and allocation• Warehouse data between systems, sub-systems and applications• Prepared system requirement specification based on requests from business and clients • Analyzed and manipulated large data sets to produce various reports and graphs using SQL queries and MS Excel (Pivot Tables, Macros, Visual Basic, Vlookup, etc.)• Provided GAP, FIT, SWOT and PERT Analysis after conducted analysis of current processes and new requirements• Managed the business group reports and other performance metrics for portfolio management• Collaborate with stakeholders to design processes and controls to ensure KPI Metrics are entered into the new system, and implement strategic cooperate goals. Projects Completed: 34% revenue growth Customer Experience Management  Customer Relationship Management  Digital Experience Management  Surepay Charging and Billing System Upgrade, swap and expansion of RAN networks. Integration of DWDM, IP/MPLS and Service Optimization. Application Integration with 3rd party applicationsSkills Applied: UML, MS Visio, Python, JIRA, Slack, MS Office (Word, Excel, Power Point, Project, MS Outlook) MS SharePoint, Crystal Reports, Java, SQL server, Agile methodology, Project Management.Soft Skills:• Team player with excellent leadership,communication,writing,analytic,and critical thinking skills• Clear understanding of industry standards, technology and business requirements.

Responsibilities:• Responsible for the timely delivery of customer requirements, executed change management requests to ensure changes to the project scope and budget are handled efficiently. • Managed and directed cross-functional teams during project handover and negotiation phase• Maintained a productive and collaborative relationships with internal and external stakeholders, and provided insight into customer requirement clarification• Coordinate a pool of resources during the elicitation process, and provided industry standard best practices• Participated in the adoption plan development as well as in the execution of the organization strategic plans• Developed training documentation, conducted training, and provided support during gate reviews.• Rapport with other PLMs, R&D and CTH to drive product innovation, validating the solution capabilities and technology interlocks.• Dynamically integrated and automated reports data into PowerPoint and Excel for management and project reporting. • Managed a team of 24 people to developed test case, deploy solution, managed defect by using testing tools.• Foster a collaborative process with stakeholders to collect business and technical requirements towards articulating the targeted solutions and identifying the associated profitable investment options which increased revenue by 21% YoY Projects Completed: 46% revenue growth Prospect and Lead Management Module Local Inventory Management Tools  Converged Transport Network (CTN) Surepay Charging and Billing Systems Microwave Transmission and LTE Networks Skills applied: UML, MS Visio, Python, JIRA, Slack, MS Office (Word, Excel, Power Point, Project, MS Outlook) MS SharePoint, Crystal Reports, Java, SQL server, Agile methodology, Project Management.Soft skills:• Strong work ethic, result-oriented, decision making, communication, critical thinking and time management skills.

Responsibilities:• Planned and managed all phases of project implementation• Drive the execution of a standard methodology and best practices to sustain the project management process; cost, time and quality control management. • Reduced project delays, risks, issues and changes by 40% by properly scoping projects and frequently monitoring progress to track deviations from baseline plans and carry out corrective measures to get projects back on track. • Collaborate with project team to integrate project requirements to fit corporate goals, conducted user training, documentation, and provided support during the adoption of project deliverable.• Demonstrated leadership and partnership skills by interacting with technology stakeholders within the organization• Maintained productive and collaborative relationships with internal and external sources, colleagues and others to obtain, provide, verify and discuss information and best practices• Dynamically integrated and automated reports data into PowerPoint and Excel for management and project usage• Assisted the QA team to developed test case, execute, managed defect by using testing tool- HPQC – Quality Center• Prepared accurate and timely consolidated daily, weekly, monthly, quarterly and annual business reviews, reports and accountable for the production of detailed reporting and analysis• Analyze field KPI/Metrics, performance analysis, RCA, drive operational/technical improvements, interface to Customer Assurance Lead, review and execute field KPIs to meet management strategic goal.Projects completed: 52% revenue growth  Network Monitoring Systems  Customer Relationship Management Systems Network System Migration  Load balancing Network upgrade - swap and new implementation. BYOD Implementation - Bring Your Own Device

Project Completed: 12% revenue increase I. Marketing Information Systems (MIS)

Projects completed: 16% revenue growthImplementation of Core banking systems (retail and small business customers - deposit & lending)Implementation of Private banking and wealth management (financial services for private individuals)Implementation of Swift Delivery Messaging System, CRM, e-transact tool, and Inventory Management Systems.Implementation of e-courier (e-statement, e-alert, e-message, e-sms on field sales activities etc.)Interface with External Companies like Credit Bureau (i.e. Equifax), and Marketing Information Systems.Implementation of Private Banking/Wealth Management module/Corporate lendingImplementation of ATM - Change Cash/Card to Card/Cash SequenceImplementation of e-Courier (electronic delivery system)Implementation of Treasury (Investment banking of securities and portfolios for investors and broker-dealers)Implementation of T24 AML (Reporting, Tracking, Service and Profiling)Implementation of Internet Banking Modules and Corporate lending moduleResponsibilities:•Converted branch data of the bank from existing applications to TEMENOS GLOBUS banking software on the corporate network•Built relationships, work collaboratively across lines of business and with third party vendors and interacted with senior and executive members of the organization.•Used Pega Systems products (Pega BPM and Pega CRM) to automate the bank CRM module•Gathered requirements for BRD/FRS documents to develop Segregated Funds and Registered products (RESP, RRSP, RRIF, LRIF etc) module•Understood Web services (SOA, SOAP, WSDL, UDDI, HTTP, SMTP, TCP/IP, etc), Integration, Database and System Design WRT to implementation•Directed a team of 5 through the analysis, design, development, testing and implementation of systems by transferring knowledge applied thereby reducing redundant paperwork•Implemented online customer accounts’ signature mandate capturing and verification exercise.

• Converted branch data of the bank from existing applications to TEMENOS GLOBUS banking software on the corporate network• Built relationships, work collaboratively across lines of business and with third party vendors and interacted with senior and executive members of the organization.• Used Pega Systems products (Pega BPM and Pega CRM) to automate the bank CRM module• Gathered requirements for BRD/FRS documents to develop Segregated Funds and Registered products (RESP, RRSP, RRIF, LRIF etc) module• Understood Web services (SOA, SOAP, WSDL, UDDI, UDP, HTTP, SMTP, TCP/IP), integration, database and system design and implementation.• Prepared system requirement specification (SRS) based on requests from business and data from Broadridge to downstream systems.• Directed a team of 5 through the analysis, design, development, testing and implementation of systems by integrating new Skills Applied, reducing redundant paperwork• Implemented online customer accounts’ signature mandate capturing and verification exercise.• Created project schedules and work plans using MS Project, and prepared routine reports on the progress of tasks, identifying and resolving project constraintsProjects Completed: 21% revenue growth Implemented Wealth Management Module using Odyssey Wealth Manager softwareImplemented of Anti-Money Laundering and Anti-Terrorist Financing (AMLATF), Corporate lending, Application Integration with other 3rd party applications like Credit Bureau (e.g. Equifax)Implemented of Private Banking/Wealth Management module/Corporate lendingImplemented of Money Machine (ATM) - Change Cash/Card to Card/Cash Sequence.Implementation of e-Courier (electronic delivery system).Implementation of Internet Banking Modules, Teller and Corporate lending moduleImplementation of Treasury (Investment banking of securities and portfolios for investors and broker-dealers)Deployment of T24 AML (Reporting, Tracking, Service and Profiling)