Ensures all internet leads are followed up with until completion of sale; Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers; Answer customer inquiries and calls when necessary; Follows up with aged sales leads; Manage and track all leads; Manage all incoming and outgoing phone calls and emails; Maintain daily, weekly, and monthly sales forecasts; Work closely with executive and department managers to develop appointment setting strategies; Handle our customer contacts through CRM, service, follow-up and lead generations; Schedule sales/service appointments and reschedule no-show customers; Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals; Answer customer internet inquires by both email and phone; Manage day-to-day business of the business development center; Achieve the sales and customer satisfaction objective set by management.