Sales Operations.- IT Service Operations, Support and Delivery.-Cloud Technology Services.- IT Infrastructure Design, Implementation and Support.- Software Quality Assurance.-Office Automations- Project Management- Strong Client focus

- Presales Consultant - IT Service Operations, Support and Delivery.-Cloud Technology Services.- IT Infrastructure Design, Implementation and Support.- Software Quality Assurance.- Project Management- Strong Client focus- IT Service Business Development: Identify potential service sales opportunitiesand manage the life cycle. Actively provide support in both sales and pre-salesactivities to drive new annuity business growth, revenue via renewals andincreasing market share. Respond to all IT service/support RFQ/Ps and Bids.Qualify accounts and conduct profitability analysis of all possible opportunities.- Design, Planning and Implementing best practice in service delivery and support.Accountable for managing service delivery and support to a number of 1st tier client accountspromoting the continuous improvement of productivity, service quality and customer satisfactionDuties and responsibilities include:- Customer Relationship Management: Establish new, develop and monitor existingrelationships with business owners, vendors and other external service providers inorder to monitor and improve services delivered to the business and its customers.- Initiate and Chair Service Review Meetings with all stakeholders which coverkey areas such as service improvements, processes, performance reports etc.Present monthly reports to management and review service failures and produceincident and ad-hoc reports when required.- Project Management - conduct trend analysis for all services rendered and thenpropose and project manage all corresponding service improvements.- Account Planning and Management: including forecasting, pipelinemanagement, negotiations and demand generation. Managing approximately 20service accounts including GTBank Contact Centre, MTN Cameroon Contact Centre, Stanbicibtc, Avaya IPT, Standard Chartered Bank etc

Accountable for managing service delivery and support to a number of 1st tier client accountspromoting the continuous improvement of productivity, service quality and customer satisfactionDuties and responsibilities include:- Customer Relationship Management: Establish new, develop and monitor existingrelationships with business owners, vendors and other external service providers inorder to monitor and improve services delivered to the business and its customers.- Initiate and Chair Service Review Meetings with all stakeholders which coverkey areas such as service improvements, processes, performance reports etc.Present monthly reports to management and review service failures and produceincident and ad-hoc reports when required.- Project Management - conduct trend analysis for all services rendered and thenpropose and project manage all corresponding service improvements.- Account Planning and Management: including forecasting, pipelinemanagement, negotiations and demand generation. Managing approximately 20service accounts including GTBank Contact Centre, MTN Cameroon Contact Centre, Stanbicibtc Avaya IPT, Standard Chartered Bank etc - IT Service Business Development: Identify potential service sales opportunitiesand manage the life cycle. Actively provide support in both sales and pre-salesactivities to drive new annuity business growth, revenue via renewals andincreasing market share. Respond to all IT service/support RFQ/Ps and Bids.Qualify accounts and conduct profitability analysis of all possible opportunities.- Design, Planning and Implementing best practice in service delivery and support.Produce and maintain service improvement plans.- Developing IT Service Support and Delivery models. Manage Client projects andoversee implementations for on time delivery.

● Complex Avaya IP Telephony Implementation ● Configuration of Avaya media Gateway and Media Servers ● Configuration and Installation of Definity Voice PABX ● Systemax Structured Cabling (Voice and Data) ● Call accounting System (CAS) ● WAN Design and Implementation ● LAN/Campus Design and Implementation ● Configuration and Management of AVAYA/Definity ● Network Operations Centre Integration ● Multi-Platform System integration ● Network Design and Implementation ● Communication design and Implementation ● System Performance Evaluation and Optimisation ● Windows LAN and WAN Connectivity ● Windows Intel based machines Software ● Extensive knowledge of communications programs and Internet ● Microsoft products as well as many other home and office applications ● Proficient with all MS Windows platforms ● Call Center Solutions IP Solution Center ● Superior Network Management Skills Specialties: ● Planned and implemented the complete upgrade of the system, including full application integration. (Operating System and Application upgrade) ● Provided high-level support on Avaya network and Recording Solutions ● Installation of Avaya media Server and Gateways