Collaborate with faculty on advanced academic research projects, contributing to scholarly publications.Evaluate and provide detailed feedback on student papers to support academic development.Facilitate student study sessions, enhancing understanding of historical concepts and methodologies.Maintain regular office hours to address student inquiries and offer guidance on course material.Coordinate and assist with organizing History Department events, promoting engagement and community within the department.

Build and maintain strong, long-lasting relationships with clients, acting as the main point of contact for all customer success-related matters.Serve as the customer's voice internally, advocating for their needs and feedback to drive product improvements and enhancements.Develop customer retention, renewal, and upselling strategies, ensuring consistent revenue growth.Track and analyze key performance indicators (KPIs) to assess customer health and proactively address potential issues.Quickly and effectively resolve customer issues and concerns, ensuring high customer satisfaction and loyalty.Work closely with sales, marketing, product development, and support teams to ensure a cohesive customer experience.Organize and lead regular check-ins, reviews, and business meetings with customers to discuss progress, provide updates, and identify new opportunities.

Handling escalated issues from Resident Assistants on-callMentoring Resident Assistants and guiding their growthWorking hand in hand with the Hall Director to ensure facilitation of Resident Assistants' dutiesAuditing key room to ensure dead keys are removed and adequate live keys are presentRunning weekly reports per the needs of the Hall DirectorTrain and ensure necessary training is given to Resident Assistants for their success.All other duties as assigned to Resident Assistants

Develop a positive living environment for residents, often resolving conflictsImplement and enforce all College and Campus Living policies, promoting academic excellence, addressing student needs, and encouraging involvementPromote the interaction and construction of social networks between the community and residentsCreate, market, and lead student-centered hall programs to promote social, education, diversity, health, emotional, understanding and growthCommunicate, correspond, and collaborate with on- and off-campus offices, such as counseling, student activities, campus security, Planned Parenthood, maintenance, etc.Collaborate with orientation staff on first-year and transfer student opening week activitiesBudget and allocate money used for residence hall and floor events

Responsible for maintaining the ISO 9001:2008 certificationResponsible for document control of quality policies per the quality management systemHandle all customer interactions concerning quality regulations, such as REACH/RoHS2 and Prop 65Responsible for using A3 and deep-dive analysis to resolve quality issues on the manufacturing floorLogistics coordination between production, shipping, and sales teams, including order management and order scheduling.Responsible for international import/export schedulingResponsible for quoting and scheduling LTL freight shipmentsResponsible for inventory management, inventory control, and monthly inventory

Assemble electronic monitoring devices by soldering, downloading software, and calibrating.Troubleshoot issues with ShockLog product returned for calibrationAssemble, program, and test ShockTrak unitsAssist in plant operations as needed

Support EquipCommand software suiteTroubleshoot on-site issues with TotalTrax ImpactManager and EquipManager devices mounted on fork trucksMaintain and upgrade EquipCommand serversRepair and replace board components for warranty and non-warranty repairs

Pulled daily orders and packing orders per set proceduresReceived daily shipments of products and put them into inventoryAssisted with monthly inventory count and helped resolve issues with inventory