Michael Martins Email & Phone Number

Embu Das Artes, São Paulo, Brasil

Embu Das Artes, São Paulo, Brasil

• Administration of the Azure environment, including Virtual Machines, Microsoft Login ID and Application Groups.• Administration of the Microsoft 365 environment, covering license management,Teams, SharePoint, Exchange Online and other related services.• Complete management of the call lifecycle, from opening toresolution of incidents, in collaboration with service providers and partners.• Management of virtual machines in vCenter (VMware), ensuring the fluidand efficient operation of the virtual infrastructure.• Comprehensive management of Active Directory, DNS, DHCP, IIS and File Server environments, ensuring the stability and efficiency of network operations.• Installation and administration of Kaspersky antivirus solutions to guarantee system security.• Effective monitoring of systems through Centreon, resulting in a significant reduction in the number of incidents due to the implementation of preventive measures.• Responsible for supporting the Windows server environment and LIMS and OpenLab applications.

São Bernardo Do Campo, São Paulo, Brasil

• Acting in crisis rooms together with other areas (application, backup, database, networks, security, web...), aiming at identifying and solving the problem;• Handling incidents, requests and problems, as well as creating demands and change requests to meet daily requests;• Installation, configuration, administration and support in a critical high-availability environment;• Level 1 and 2 support for Windows Server OS calls;• Performance and general knowledge in Active Directory, Windows Cluster, DHCP, DNS, IIS, File Server, WSUS, Windows Patch Management (SCCM) LAN, WAN, TCP/IP;• Server management through Oracle PCA and vMware vCenter;• Server monitoring for preventive action using the Zabbix tool;• Windows Server OS vulnerabilities corrections with the Security and Compliance team; ensuring that the environment is approved for PCI certification.

São Caetano Do Sul, São Paulo

• Active Directory, DNS and DHCP environment management;• AWS environment management (Billing, EC2, Route 53 and S3);• Backup restoration via AppAssure Rapid Recovery and Veeam Backup;• Control of licenses, emails and Microsoft Teams users via Office 365;• E-mail gateway management via Gatefy;• Handling telephone extensions and Patch Panel;• Installation and management of Kaspersky antivirus;• Management and configuration of ports in Cisco Switch;• Management and creation of emails via Exchange, Office 365 and Postfix;• Management of Aerohive access points;• Management of virtual machines in vCenter (VMware);• Monitoring configuration and management via PRTG; generating a reduction in the number of incidents through preventive action.• Opening calls and follow-ups with service providers and partners;• Simple management of permissions in Firewall policies (SonicWall);• Support for desktops and users, in person and remotely (UltraVNC, Team Viewer and AnyDesk).

São Caetano Do Sul, São Paulo

• Backup restoration via Veeam Backup and AppAssure Rapid Recovery;• Creation and editing of virtual machines in vCenter (VMware);• Creation and maintenance of notes on the internal DNS server and Route 53 (AWS);• Control of licenses and emails via Office 365;• Dell SonicWall VPN configuration;• Handling telephone extensions and patch panels;• Installation and configuration of NLB service;• Installation and handling of Kaspersky antivirus;• Installation and handling of OpenFire server (Spark);• Management and creation of emails via Office 365, Exchange and Postfix;• Management of Aerohive access points;• Opening calls and follow-ups with service providers and partners;• Support for machines and users, in person and remotely (UltraVNC, Team Viewer and AnyDesk);• Uploading enhancement files to Amazon S3 (AWS);• Web publications and internal Delphi system versions;• Windows Server 2012 R2 (Active Directory, DNS and DHCP).

São Paulo

• Backup restoration via AppAssure Rapid Recovery;• Dell SonicWall VPN configuration;• Handling telephone extensions and patch panels;• Installation and configuration of NLB service;• Management and creation of emails via Exchange and Postfix;• Opening calls and follow-ups with service providers and partners;• Support for machines and users, in person and remotely (UltraVNC and Team Viewer);• Windows Server 2012 R2 (Management of machines and users via A.D.).

São Paulo E Região, Brasil

• Backup control on DAT tapes;• Cisco VPN configuration;• Creation and editing of virtual machines in VCenter (VMware);• CRM tool installation (Pivotal);• Handling telephone extensions and Patch Panel;• Installation and handling of Symantec antivirus;• Machine and user management via A.D – Windows Server 2008 R2;• Management and creation of Exchange emails;• Opening calls and follow-ups with service providers and partners;• Support for machines and users, in person and remotely (Team Viewer).• User control in ERP (Datasul);

Technological Graduation In Computer Networks, Information Technology

Computer Network Technician, Information Technology