I am a bilingual and versatile professional fluent in French and English, with extensive experience in customer service, administrative assistance, and social media management. In my previous roles, I served as a crucial point of contact between the public and the company, ensuring the maintenance of the company's integrity and adherence to its mission. Additionally, I have proficiently handled various clerical duties, such as filing, document preparation, appointment scheduling, data entry, and other administrative tasks. I am always open to learning new skills and embracing new challenges.
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Area ManagerAmazonWilmington, De, Us -
Business Resource ConsultantBusiness Interface Workforce Sep 2024 - PresentWilmington, Delaware, United States -
Bilingual Social Media Analyst, French/EnglishGrupo Bimbo Sep 2021 - Jun 2024Reading, Pennsylvania, United StatesI had the opportunity to work across three different divisions of the company: Bimbo Bakeries USA, Bimbo Canada, and Bimbo UK. I was in charge of managing social media, which involved using Sprinklr to monitor social media pages for potential threats or opportunities. I responded to consumers' posts and comments promptly and handled social media inquiries, comments, and quality issues with poise, humor, and empathy according to each community's moderation policy. -
Bilingual Consumer Relations Associate, French/EnglishGrupo Bimbo Jun 2021 - Sep 2021Reading, Pennsylvania, United StatesI provided quality customer service in both English and French to consumers of Bimbo Bakeries USA, Bimbo Canada, and Bimbo UK. I communicated effectively with customers via telephone, email, and chat using Salesforce. My responsibilities included gathering all relevant information to address issues properly and provide first-call resolution.
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Administrative AssistantNew Castle County (De) Government Jun 2020 - May 2021New Castle, Delaware, United StatesI assisted with checking customers into testing sites through computers and tablets. I also instructed and monitored customers as they self-administered COVID-19 tests. I managed and reported data to site managers at the end of each day. Additionally, I updated patients’ vaccination records after each dose of the COVID-19 vaccine. -
Department ManagerBurlington Stores, Inc. Oct 2019 - Mar 2020Newark, Delaware, United StatesI provided customer service by assisting customers in locating merchandise when needed. I was responsible for processing, ticketing, storing, and displaying merchandise, as well as stocking, organizing, and presenting new items on the sales floor. Additionally, I ensured that the store maintained a clean and organized appearance, and I assisted with inventory management and restocking activities to meet customer demand. -
Office Assistant, LacHoward Community College Sep 2018 - May 2019Columbia, Maryland, United StatesI was responsible for providing students and visitors with accurate and comprehensive information, ensuring they were directed appropriately. This involved answering multiple phone lines and effectively directing callers to the appropriate party. Additionally, I played a key role in administrative tasks such as filing, data entry, and scanning documents. I also took on the responsibility of assigning students to the most suitable tutor based on their individual learning needs, ensuring a personalized and effective learning experience for each student. -
Office Assistant, ElcHoward Community College Aug 2017 - May 2019Columbia, Maryland, United StatesI provided support to incoming students, faculty, and staff. This included scheduling appointments, assisting students with completing necessary forms and documentation and managing multiple phone lines. I handled various administrative tasks such as filing, data entry, and scanning documents. Additionally, I assisted in processing payments by cash, credit card, and check during the class registration period.
Michael Omram Education Details
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International Business
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Business Administration
Frequently Asked Questions about Michael Omram
What company does Michael Omram work for?
Michael Omram works for Amazon
What is Michael Omram's role at the current company?
Michael Omram's current role is Area Manager.
What schools did Michael Omram attend?
Michael Omram attended Wilmington University, Wilmington University, Howard Community College, Howard Community College.
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