Michael Onsy Email & Phone Number

Cairo, EG

• Payroll work of employees
• Handling payroll with client’s asper agreement for programming employment such as (Gosi,meshkati,unliver, vodafone vis )
• Prepare login and logout
• Prepare personnel files and attach full appointment papers
• Perform quarterly and annual employee performance reviews.
• Ensure that all personnel records are kept and updated with new employment information orchanges in employment status.

Egypt

• Payroll work of employees for (el waseet, shajy,)
• Prepare login and logout
• Prepare personnel files and attach full appointment papers
• Perform quarterly and annual employee performance reviews.
• Ensure that all personnel records are kept and updated with new employment information orchanges in employment status.
• Keep track of management budgets.

Cairo, Egypt

Cairo, Egypt

• Identify the recruitment needs of the company and manage the recruitment process to ensure itssmooth operation.
• Payroll work of employees
• Prepare login and logout
• Prepare personnel files and attach full appointment papers
• Perform quarterly and annual employee performance reviews.
• Ensure that all personnel records are kept and updated with new employment information orchanges in employment status.

Egypt

• Identifying and assessing organizational needs to establish robust operating procedural standards,liaising with senior management in order to establish IT objectives in line with business needs,and provide cost/benefit.
• To recommend IT infrastructure requirements and upgrades to guarantee acceptable levels ofsecurity and handle disaster management and data recovery plans for the corporate computernetwork.
• To lead the team in the development and delivery of IT strategies/solutions to align technologyfrom project roll out to completion.
• Communicate with other technical staff to provide "end-to-end" solutions to avoid conflictsbetween systems.
• Design and Configuration of Windows 2012 Active Directory Configuration
• Creating new users in Active Directory and adding new user’s computer in domain

Egypt

• Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware andsoftware, keeping customer apprised of work status
• Responsible for providing technical assistance and support related to computer systems,hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, anddetermines and implements solution.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.

Egypt

• I provided daily direction and communication to employees so that customer service calls areanswered in a timely, efficient and knowledgeable manner.
• I monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
• Facilitate and organize training session for all agents and participate in recruitment of new callcenter agents.
• Must Understand all organization’s products, services, procedures and guidelines andcommunicate same to all team members to void any mistake attmpet his performance.
• Schedule and organize shift patterns for other team members to ensure that customers are neverleft unattended to.

Cairo, Egypt

• Act as the interface with the dealers and shops for the connection and scoring process
• Data entry of all pertinent information such as customers’ data, service packages, etc.
• Analyze contracts to approve eligibility of activation or rejection
• Implement activation rules as per the established processes & procedures
• Request any additional information deemed reasonable by sound credit and fraud judgment
• Report any identified fraud attempt with full evidence

Bachelor'S Degree, Computer Science, Good

Marketing And Sales Manager