Michael Onsy Email & Phone Number

Cairo, Eg

• Payroll work of employees• Handling payroll with client’s asper agreement for programming employment such as (Gosi ,meshkati ,unliver , vodafone vis )• Prepare login and logout• Prepare personnel files and attach full appointment papers• Perform quarterly and annual employee performance reviews.• Ensure that all personnel records are kept and updated with new employment information orchanges in employment status.• Keep track of management budgets.• Respond to employee inquiries and resolve issues in a timely and professional manner.• Clearance of workers ' papers in social insurance• Identify the recruitment needs of the company and manage the recruitment process to ensure itssmooth operation.• Respond to employee inquiries and resolve issues in a timely and professional manner.• Clearance of workers ' papers in social insurance• Management of Health and life insurance programs• Creating employee files (S1 S2 S6)

Egypt

Payroll work of employees for (el waseet , shajy,)• Prepare login and logout• Prepare personnel files and attach full appointment papers• Perform quarterly and annual employee performance reviews.• Ensure that all personnel records are kept and updated with new employment information orchanges in employment status.• Keep track of management budgets.• Respond to employee inquiries and resolve issues in a timely and professional manner.• Clearance of workers ' papers in social insurance• Identify the recruitment needs of the company and manage the recruitment process to ensure itssmooth operation.• Respond to employee inquiries and resolve issues in a timely and professional manner.• Clearance of workers ' papers in social insurance• Management of Health and life insurance programs• Creating employee files (S1 S2 S6)

Cairo, Egypt

Cairo, Egypt

Identify the recruitment needs of the company and manage the recruitment process to ensure itssmooth operation.• Payroll work of employees• Prepare login and logout• Prepare personnel files and attach full appointment papers• Perform quarterly and annual employee performance reviews.• Ensure that all personnel records are kept and updated with new employment information orchanges in employment status.• Keep track of management budgets.• Respond to employee inquiries and resolve issues in a timely and professional manner.• Clearance of workers ' papers in social insurance• Management of Health and life insurance programs• Creating employee files (S1 S2 S6)

Egypt

Identifying and assessing organizational needs to establish robust operating procedural standards,liaising with senior management in order to establish IT objectives in line with business needs,and provide cost/benefit analysis.• To recommend IT infrastructure requirements and upgrades to guarantee acceptable levels ofsecurity and handle disaster management and data recovery plans for the corporate computernetwork.• To lead the team in the development and delivery of IT strategies/solutions to align technologyfrom project roll out to completion.• Communicate with other technical staff to provide "end-to-end" solutions to avoid conflictsbetween systems.• Design and Configuration of Windows 2012 Active Directory Configuration• Creating new users in Active Directory and adding new user’s computer in domain• Managing Share folders permissions.• Create and Configuration of Windows Deployment Services (WDS)To gives the ability to deployWindows operating systems remotely. WDS can be used for network-based installations to set upnew computers so administrators do not have to directly install each operating system (OS).• Install, configure and manage the Domain Controller (DNS, DHCP, and TCP/IP).• Handling Electronic access doors, & security systems.• Maintenance of Door access card software and configured new cards with the user’s fingerprints.• Install DVR system in Head Office, Store and all Sites (Hikvision System)• Design All Sheets, Documents and design (Company profile-Presentation-Banners-CD CoverB.C)

Egypt

• Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware andsoftware, keeping customer apprised of work status• Responsible for providing technical assistance and support related to computer systems,hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, anddetermines and implements solution.• Respond to queries either in person or over the phone.• Respond to email messages for customers seeking help.• Install, modify, and repair computer hardware and software.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), andother systems.• Maintain daily performance of computer systems

Egypt

I provided daily direction and communication to employees so that customer service calls areanswered in a timely, efficient and knowledgeable manner.• I monitor all calls to ensure that due procedures and quality standards are strictly adhered to.• Facilitate and organize training session for all agents and participate in recruitment of new callcenter agents.• Must Understand all organization’s products, services, procedures and guidelines andcommunicate same to all team members to void any mistake attmpet his performance.• Schedule and organize shift patterns for other team members to ensure that customers are neverleft unattended to.

Cairo, Egypt

Act as the interface with the dealers and shops for the connection and scoring process• Data entry of all pertinent information such as customers’ data, service packages, etc.• Analyze contracts to approve eligibility of activation or rejection• Implement activation rules as per the established processes & procedures• Request any additional information deemed reasonable by sound credit and fraud judgment• Report any identified fraud attempt with full evidence• Activate all new lines with high accuracy within the agreed service level• Initialize a welcome call upon activation• Properly handle and solve the customers’ requests through faxes or phone• Coordinate with other concerned departments to ensure case resolution• Report any suspected fraud attempt with full evidence to Fraud Department• Handle Migration & Modification requests as well as Phone & Sim replacement• Perform blacklist checking upon activation

Bachelor'S Degree, Computer Science, Good

Marketing And Sales Manager