• Investigated, evaluated, negotiated and settled over 200 assigned claims by determining applicable policy coverage• Worked with Medicare to ascertain coverage and medical limits• Collaborated with Claims manager and Senior Consultants to ensure policy standards are met• Communicated complex medical policy details to insured clients via Outlook and phone calls

• Worked with a team of developers to resolve front-end and Cascading Styles Sheets issues• Trained and supervised 5 newly hired personnel on standard operational procedures and company policies• Communicated with executives, including team members with intermediate skills in Microsoft Outlook• Assisted customers in resolving technical issues in compliance, as per the service level agreement

• Planned and coordinated simulation resources to meet Federal Aviation Administration training requirements for both new and current pilots• Prepared monthly and daily for over 50 instructors tracking reports• Managed external contacts for Director and Managers• Monitored over 200 Flight crew schedules per month to ensure company and federal compliance on flight hours and proficiency

• Operated aircraft in all types of weather conditions during the day and night, as well as using the night-vision system• Maintained aviator flight requirements to remain in compliance with state and federal guidelines• Provided subject matter expertise to assist the aircrew in using classified and unclassified as the tactical officer• Shipped and transported over 300 troops and flight crew members• Successfully managed tactical equipment valued over $600,000. Maintained and loaded classified radios that ensured mission readiness.

• Perform routine and scheduled maintenance tasks, including: inspecting aircraft for discrepancies, corrosion detection and quality control• Apply information from operating manuals, publications and diagrams when troubleshooting and for routine, scheduled and unscheduled maintenance.• As the assistant platoon sergeant, gained leadership experience by ensuring soldiers adhered to the Company standard operating procedures; assigning duties to soldiers based on skill level; and resolving any conflicts.