Michael Orsi Email & Phone Number

Windermere, Cumbria

Alertacall is a company that creates ingenious technology for communicating with people at risk and discovering when they need help in order to improve their lives. It recently won an accolade for innovation at the National Business Awards.As a member of the Executive Support Team, I am involved with a wide range of work to help our Executive Team connect and communicate with clients, develop the business and research new opportunities.A primary responsibility is to book appointments with Directors and Department Heads of Housing Providers for our Client Relationship Manager. Clear communication, rapport building and organisational skills are key to this role to enable meetings to be booked smoothly and successfully. I'm also involved in a number of research projects for the company, for example calling 1,000's of Housing Providers to better understand their needs and to determine whether we have products, services or consultancy which could help them meet the challenges or the market place. I'm also a presenter for the company, talking to customers in depth about our products and services to groups of up to 50 people.

Windermere, Cumbria

Each day I led a small team of Customer Service Operatives in order to provide the best customer services experience possible, providing guidance and skills coaching for the team whilst monitoring their activity. I made thousands of highly nuanced telephone calls to the the older people who benefit from our services and staff at housing providers who commission them. Each day I made decisions around the needs of our customers and if necessary was responsible for escalation to friends and family members or emergency services.

Windermere, Cumbria

In this position I, as part of a team of call operators, made thousands of telephone calls to the older people who benefit from our services and housing providers who commission them. Each day consisted of making decisions around the needs of our customers and if necessary was responsible for escalation to friends and family members or emergency services.

Ambleside, Cumbria

I engaged daily with customers in a sales capacity, developing extensive rapport building skills and an understanding of company point of sales process and procedures. Additionally my role included a significant amount of administrative tasks, including stock control, financial archiving and business banking. I quickly developed a proficiency in visual merchandising as it was key to the performance of the store. Working in a supervisory capacity with a small team I was also involved in the recruitment and training of other store members. An understanding of these skills and requirements meant I was, on multiple occasions, able to provide management cover within my store and others.

Aviemore, Highlands

Whilst in this position my role was mainly customer facing, focussing or rapport building. A basic understanding of point of sales procedures and visual merchandising was attained through experience on the shop floor. On top of this I was in charge of the end of day banking processes and archiving of financial documents.

High School

AS level English Language - B English Literature - B History - B

High School

Activities and Societies: RYA - Stage 1 sailing qualification RYA - Stage 2 Power Boat License Chemistry - A* Biology - A English Language.